22 Managing high reliability organizations
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Jody L. S. Jahn
Abstract
Theorizing on high reliability organizations (HRO) explains how members construct an interpretation system to notice emerging problems and take responsive actions to avoid failures. HRO theorizing tends to under-explain the role of structures (e. g., texts) and hierarchy in how HROs and members interpret and act on weak signals (i. e., easy-to-ignore errors or fragments of information). This chapter highlights the roles of materiality- and status-related communication barriers (e. g., texts, hierarchy) in high reliability processes. Specifically, the chapter considers how practical knowledge about weak signals is constituted in communication practice. The first half of the chapter reviews HRO literature explaining how members interpret and voice weak signals, and structure their actions around them. The chapter then applies an agential realism lens to theorize how organizational actors, objects (and other forms of materiality) combine their agencies to co-construct weak signals and what to do about them, through processes of positioning, ventriloquization, and presentification.
Abstract
Theorizing on high reliability organizations (HRO) explains how members construct an interpretation system to notice emerging problems and take responsive actions to avoid failures. HRO theorizing tends to under-explain the role of structures (e. g., texts) and hierarchy in how HROs and members interpret and act on weak signals (i. e., easy-to-ignore errors or fragments of information). This chapter highlights the roles of materiality- and status-related communication barriers (e. g., texts, hierarchy) in high reliability processes. Specifically, the chapter considers how practical knowledge about weak signals is constituted in communication practice. The first half of the chapter reviews HRO literature explaining how members interpret and voice weak signals, and structure their actions around them. The chapter then applies an agential realism lens to theorize how organizational actors, objects (and other forms of materiality) combine their agencies to co-construct weak signals and what to do about them, through processes of positioning, ventriloquization, and presentification.
Kapitel in diesem Buch
- Frontmatter I
- Preface to the Handbooks of Applied Linguistics Series V
- Contents VII
- Introducing 1
-
Part I: Practices of management communication
- 1 Speaking 27
- 2 Writing 47
- 3 Deciding 69
- 4 Creating by communicating 87
- 5 Networking 105
- 6 Controlling and resisting 123
- 7 Tweeting 143
- 8 Documenting 161
- 9 Posting 177
-
II. Forms of management communication
- 10 Strategizing 195
- 11 Leading 213
- 12 Planning and designing 231
- 13 Routinizing 247
- 14 Branding 263
- 15 Managing communication 279
- 16 Mentoring 295
- 17 Counseling 313
- 18 Developing organizations 335
- 19 Accounting 355
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Part III: Contexts of management communication
- 20 Managing communication in multilingual workplaces 373
- 21 Exploring and analyzing linguistic environments 389
- 22 Managing high reliability organizations 409
- 23 Building communities 427
- 24 Managing CSR Communication 443
- 25 Rating social and environmental performances 459
- 26 Managing in hospitals 477
- 27 Crowdsourcing 493
- 28 Managing and being managed by emotions 511
- 29 Changing through communication 529
- About the contributors 549
- Index 559
Kapitel in diesem Buch
- Frontmatter I
- Preface to the Handbooks of Applied Linguistics Series V
- Contents VII
- Introducing 1
-
Part I: Practices of management communication
- 1 Speaking 27
- 2 Writing 47
- 3 Deciding 69
- 4 Creating by communicating 87
- 5 Networking 105
- 6 Controlling and resisting 123
- 7 Tweeting 143
- 8 Documenting 161
- 9 Posting 177
-
II. Forms of management communication
- 10 Strategizing 195
- 11 Leading 213
- 12 Planning and designing 231
- 13 Routinizing 247
- 14 Branding 263
- 15 Managing communication 279
- 16 Mentoring 295
- 17 Counseling 313
- 18 Developing organizations 335
- 19 Accounting 355
-
Part III: Contexts of management communication
- 20 Managing communication in multilingual workplaces 373
- 21 Exploring and analyzing linguistic environments 389
- 22 Managing high reliability organizations 409
- 23 Building communities 427
- 24 Managing CSR Communication 443
- 25 Rating social and environmental performances 459
- 26 Managing in hospitals 477
- 27 Crowdsourcing 493
- 28 Managing and being managed by emotions 511
- 29 Changing through communication 529
- About the contributors 549
- Index 559
