User expectations research revisited
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Minhua Liu
Abstract
Survey-based user expectations research is an important line of research on quality in the domain of simultaneous conference interpreting. Its methodology has often been criticised for a lack of rigour. However, few have treated methodology as the focus of their discussion. In this chapter, a comprehensive overview of the methodological issues of survey-based user expectations research is provided, with topics covering the construct, criteria, instrument, response format, levels of measurement, measures of central tendency, and sampling. As an illustration for the methodology under discussion, the results of the classic study by Bühler (1986) are reanalysed by using different measures of central tendency. The chapter concludes with a discussion on the importance of incorporating users’ actual experience to make user-related research on interpreting more relevant.
Abstract
Survey-based user expectations research is an important line of research on quality in the domain of simultaneous conference interpreting. Its methodology has often been criticised for a lack of rigour. However, few have treated methodology as the focus of their discussion. In this chapter, a comprehensive overview of the methodological issues of survey-based user expectations research is provided, with topics covering the construct, criteria, instrument, response format, levels of measurement, measures of central tendency, and sampling. As an illustration for the methodology under discussion, the results of the classic study by Bühler (1986) are reanalysed by using different measures of central tendency. The chapter concludes with a discussion on the importance of incorporating users’ actual experience to make user-related research on interpreting more relevant.
Chapters in this book
- Prelim pages i
- Table of contents v
- Introducing new hypertexts on Interpreting (Studies) 1
-
Methods and methodologies
- Exploring mixed methods in interpreting research 22
- User expectations research revisited 44
-
Quality in (simultaneous) interpreting
- A review of the evolution of survey-based research on interpreting quality using two models by Franz Pöchhacker 68
-
Public service interpreting
- “Is there anybody out there?” – “It’s happening, it’s out there. A lot is going on” 92
- Non-standard court interpreting as risk management 108
- Women as interpreters in colonial New Netherland 126
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Interpreting as a profession
- Who is an interpreter? 148
- Interpreting in a project network 168
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Interpreter education
- ‘The times they are a-changin’ 196
- Systemic modelling 214
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Interpreting and ‘new’ media
- Interpreting for access 236
- Are interpreters and interpreting technology ready for the post-Covid era? 254
-
Afterword
- Hidden scenes behind a meteoric career 278
- Index 283
Chapters in this book
- Prelim pages i
- Table of contents v
- Introducing new hypertexts on Interpreting (Studies) 1
-
Methods and methodologies
- Exploring mixed methods in interpreting research 22
- User expectations research revisited 44
-
Quality in (simultaneous) interpreting
- A review of the evolution of survey-based research on interpreting quality using two models by Franz Pöchhacker 68
-
Public service interpreting
- “Is there anybody out there?” – “It’s happening, it’s out there. A lot is going on” 92
- Non-standard court interpreting as risk management 108
- Women as interpreters in colonial New Netherland 126
-
Interpreting as a profession
- Who is an interpreter? 148
- Interpreting in a project network 168
-
Interpreter education
- ‘The times they are a-changin’ 196
- Systemic modelling 214
-
Interpreting and ‘new’ media
- Interpreting for access 236
- Are interpreters and interpreting technology ready for the post-Covid era? 254
-
Afterword
- Hidden scenes behind a meteoric career 278
- Index 283
