Chapter 10. Communication issues during triage in a paediatric emergency department
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Ana Isabel Foulquié-Rubio
Abstract
This chapter presents the results of a questionnaire-based study carried out in the paediatric emergency department of one of the main hospitals in the Region of Murcia (south-eastern Spain). It explores the perceptions of the triage nurses who communicate with immigrant children and their families, and the current solutions being applied to address those communication needs. The results show that nurses experience mainly linguistic difficulties when communicating with non-Spanish-speaking patients and their families, and that informal, ad hoc solutions are the order of the day.
Abstract
This chapter presents the results of a questionnaire-based study carried out in the paediatric emergency department of one of the main hospitals in the Region of Murcia (south-eastern Spain). It explores the perceptions of the triage nurses who communicate with immigrant children and their families, and the current solutions being applied to address those communication needs. The results show that nurses experience mainly linguistic difficulties when communicating with non-Spanish-speaking patients and their families, and that informal, ad hoc solutions are the order of the day.
Chapters in this book
- Prelim pages i
- Table of contents v
- Acknowledgments vii
- Introduction. Interpreting in legal and healthcare settings 1
-
Part I. Interpreting in legal settings
- Chapter 1. Linguistic disadvantage before the law 21
- Chapter 2. Tell us about that 45
- Chapter 3. Interpreting for refugees 63
- Chapter 4. Australian court interpreters’ preparation practices 83
- Chapter 5. Turn-taking management in interpreted legal aid lawyer-client interviews 113
- Chapter 6. Legal translator and interpreter training in languages of lesser diffusion in Spain 133
- Chapter 7. Organising a profession 165
- Chapter 8. Teaching police to work effectively with interpreters 189
-
Part II. Interpreting in healthcare settings
- Chapter 9. Exploring role expectations of healthcare interpreters in New Zealand 211
- Chapter 10. Communication issues during triage in a paediatric emergency department 243
- Chapter 11. Medical interpreting as an emerging profession in Hong Kong 263
- Chapter 12. Overcoming language barriers in the Spanish healthcare context 287
- Chapter 13. Relational, situational and discourse features of mental health interactions 313
- Contributors 343
- Subject index 345
Chapters in this book
- Prelim pages i
- Table of contents v
- Acknowledgments vii
- Introduction. Interpreting in legal and healthcare settings 1
-
Part I. Interpreting in legal settings
- Chapter 1. Linguistic disadvantage before the law 21
- Chapter 2. Tell us about that 45
- Chapter 3. Interpreting for refugees 63
- Chapter 4. Australian court interpreters’ preparation practices 83
- Chapter 5. Turn-taking management in interpreted legal aid lawyer-client interviews 113
- Chapter 6. Legal translator and interpreter training in languages of lesser diffusion in Spain 133
- Chapter 7. Organising a profession 165
- Chapter 8. Teaching police to work effectively with interpreters 189
-
Part II. Interpreting in healthcare settings
- Chapter 9. Exploring role expectations of healthcare interpreters in New Zealand 211
- Chapter 10. Communication issues during triage in a paediatric emergency department 243
- Chapter 11. Medical interpreting as an emerging profession in Hong Kong 263
- Chapter 12. Overcoming language barriers in the Spanish healthcare context 287
- Chapter 13. Relational, situational and discourse features of mental health interactions 313
- Contributors 343
- Subject index 345
