20 Managing communication in multilingual workplaces
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Susanne Tietze
Abstract
This chapter is concerned with the constitution of multilingual organizations through acts of agentic communication. Specifically, it focuses on the role of translation and non-verbal communication which are still mainly ignored in many streams of literature that focus on communication. Drawing on a layered iceberg model of communication, we propose that the use of multiple languages, translation, and non-verbal communication are fundamental to understanding the constitution of multilingual organization, yet they often remain hidden, silent, and unexplored. We argue that translation permeates all layers of communication and is a collective management practice. The chapter reviews selected examples from different streams of research to demonstrate how multilingual organizations are constituted. We advocate that future research should include phenomena and consequences of English, languages, translation, and non-verbal meanings as they unfold in multilingual workplaces and mingle with narratives, discourses, and authoring of organizations.
Abstract
This chapter is concerned with the constitution of multilingual organizations through acts of agentic communication. Specifically, it focuses on the role of translation and non-verbal communication which are still mainly ignored in many streams of literature that focus on communication. Drawing on a layered iceberg model of communication, we propose that the use of multiple languages, translation, and non-verbal communication are fundamental to understanding the constitution of multilingual organization, yet they often remain hidden, silent, and unexplored. We argue that translation permeates all layers of communication and is a collective management practice. The chapter reviews selected examples from different streams of research to demonstrate how multilingual organizations are constituted. We advocate that future research should include phenomena and consequences of English, languages, translation, and non-verbal meanings as they unfold in multilingual workplaces and mingle with narratives, discourses, and authoring of organizations.
Chapters in this book
- Frontmatter I
- Preface to the Handbooks of Applied Linguistics Series V
- Contents VII
- Introducing 1
-
Part I: Practices of management communication
- 1 Speaking 27
- 2 Writing 47
- 3 Deciding 69
- 4 Creating by communicating 87
- 5 Networking 105
- 6 Controlling and resisting 123
- 7 Tweeting 143
- 8 Documenting 161
- 9 Posting 177
-
II. Forms of management communication
- 10 Strategizing 195
- 11 Leading 213
- 12 Planning and designing 231
- 13 Routinizing 247
- 14 Branding 263
- 15 Managing communication 279
- 16 Mentoring 295
- 17 Counseling 313
- 18 Developing organizations 335
- 19 Accounting 355
-
Part III: Contexts of management communication
- 20 Managing communication in multilingual workplaces 373
- 21 Exploring and analyzing linguistic environments 389
- 22 Managing high reliability organizations 409
- 23 Building communities 427
- 24 Managing CSR Communication 443
- 25 Rating social and environmental performances 459
- 26 Managing in hospitals 477
- 27 Crowdsourcing 493
- 28 Managing and being managed by emotions 511
- 29 Changing through communication 529
- About the contributors 549
- Index 559
Chapters in this book
- Frontmatter I
- Preface to the Handbooks of Applied Linguistics Series V
- Contents VII
- Introducing 1
-
Part I: Practices of management communication
- 1 Speaking 27
- 2 Writing 47
- 3 Deciding 69
- 4 Creating by communicating 87
- 5 Networking 105
- 6 Controlling and resisting 123
- 7 Tweeting 143
- 8 Documenting 161
- 9 Posting 177
-
II. Forms of management communication
- 10 Strategizing 195
- 11 Leading 213
- 12 Planning and designing 231
- 13 Routinizing 247
- 14 Branding 263
- 15 Managing communication 279
- 16 Mentoring 295
- 17 Counseling 313
- 18 Developing organizations 335
- 19 Accounting 355
-
Part III: Contexts of management communication
- 20 Managing communication in multilingual workplaces 373
- 21 Exploring and analyzing linguistic environments 389
- 22 Managing high reliability organizations 409
- 23 Building communities 427
- 24 Managing CSR Communication 443
- 25 Rating social and environmental performances 459
- 26 Managing in hospitals 477
- 27 Crowdsourcing 493
- 28 Managing and being managed by emotions 511
- 29 Changing through communication 529
- About the contributors 549
- Index 559
