17 Counseling
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Peter Stücheli-Herlach
Abstract
This chapter describes counseling as a form of management communication whose function is to reflect on problems and to design possible solutions for them. The chapter unfolds a theory of counseling communication and analyzes the case of a single conversation and the case of a larger project drawn from the context of communication consulting. The focus is not on the aspects of institutionalization, but on the linguistic performances of emergent and interactive counseling processes. First, a distinction is made from other forms of management communication such as leading (Section 1). Then the chapter presents defining features of counseling communication as well as typical schemes and patterns of language use in this framework (2, 3). The focus on counseling communication raises new possibilities for research as well as for counseling practices in various professional fields (4).
Abstract
This chapter describes counseling as a form of management communication whose function is to reflect on problems and to design possible solutions for them. The chapter unfolds a theory of counseling communication and analyzes the case of a single conversation and the case of a larger project drawn from the context of communication consulting. The focus is not on the aspects of institutionalization, but on the linguistic performances of emergent and interactive counseling processes. First, a distinction is made from other forms of management communication such as leading (Section 1). Then the chapter presents defining features of counseling communication as well as typical schemes and patterns of language use in this framework (2, 3). The focus on counseling communication raises new possibilities for research as well as for counseling practices in various professional fields (4).
Chapters in this book
- Frontmatter I
- Preface to the Handbooks of Applied Linguistics Series V
- Contents VII
- Introducing 1
-
Part I: Practices of management communication
- 1 Speaking 27
- 2 Writing 47
- 3 Deciding 69
- 4 Creating by communicating 87
- 5 Networking 105
- 6 Controlling and resisting 123
- 7 Tweeting 143
- 8 Documenting 161
- 9 Posting 177
-
II. Forms of management communication
- 10 Strategizing 195
- 11 Leading 213
- 12 Planning and designing 231
- 13 Routinizing 247
- 14 Branding 263
- 15 Managing communication 279
- 16 Mentoring 295
- 17 Counseling 313
- 18 Developing organizations 335
- 19 Accounting 355
-
Part III: Contexts of management communication
- 20 Managing communication in multilingual workplaces 373
- 21 Exploring and analyzing linguistic environments 389
- 22 Managing high reliability organizations 409
- 23 Building communities 427
- 24 Managing CSR Communication 443
- 25 Rating social and environmental performances 459
- 26 Managing in hospitals 477
- 27 Crowdsourcing 493
- 28 Managing and being managed by emotions 511
- 29 Changing through communication 529
- About the contributors 549
- Index 559
Chapters in this book
- Frontmatter I
- Preface to the Handbooks of Applied Linguistics Series V
- Contents VII
- Introducing 1
-
Part I: Practices of management communication
- 1 Speaking 27
- 2 Writing 47
- 3 Deciding 69
- 4 Creating by communicating 87
- 5 Networking 105
- 6 Controlling and resisting 123
- 7 Tweeting 143
- 8 Documenting 161
- 9 Posting 177
-
II. Forms of management communication
- 10 Strategizing 195
- 11 Leading 213
- 12 Planning and designing 231
- 13 Routinizing 247
- 14 Branding 263
- 15 Managing communication 279
- 16 Mentoring 295
- 17 Counseling 313
- 18 Developing organizations 335
- 19 Accounting 355
-
Part III: Contexts of management communication
- 20 Managing communication in multilingual workplaces 373
- 21 Exploring and analyzing linguistic environments 389
- 22 Managing high reliability organizations 409
- 23 Building communities 427
- 24 Managing CSR Communication 443
- 25 Rating social and environmental performances 459
- 26 Managing in hospitals 477
- 27 Crowdsourcing 493
- 28 Managing and being managed by emotions 511
- 29 Changing through communication 529
- About the contributors 549
- Index 559
