10. Intercultural mediation: An answer to healthcare disparities?
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Hans Verrept
Abstract
In this article, the results of two evaluation studies of the intercultural mediation program in Belgian health care are presented. From the first study it became clear that the program led to an important increase in the quality of care if adequate use was made of the intercultural mediators’ services. In the second, many factors were found to hamper its efficiency and effectiveness. These were related to a lack of skills and knowledge, as well as certain attitudes, in health care providers and intercultural mediators. The results of both studies led to the development and implementation of a quality assurance and improvement program that should increase the efficiency, effectiveness and quality of the work of the intercultural mediators. This program is briefly described and its impact is discussed.
Abstract
In this article, the results of two evaluation studies of the intercultural mediation program in Belgian health care are presented. From the first study it became clear that the program led to an important increase in the quality of care if adequate use was made of the intercultural mediators’ services. In the second, many factors were found to hamper its efficiency and effectiveness. These were related to a lack of skills and knowledge, as well as certain attitudes, in health care providers and intercultural mediators. The results of both studies led to the development and implementation of a quality assurance and improvement program that should increase the efficiency, effectiveness and quality of the work of the intercultural mediators. This program is briefly described and its impact is discussed.
Chapters in this book
- Prelim pages i
- Table of contents v
- List of contributors vii
- 1. Introduction 1
- 2. Interpreting as mediation 9
- 3. The role of the interpreter in the governance of sixteenth and seventeenth century Spanish colonies in the "New World": Lessons from the past for the present 27
- 4. Role definition: A perspective on forty years of professionalism in Sign Language interpreting 51
- 5. Evolving views of the court interpreter´s role: Between Scylla and Charybdis 81
- 6. Controversies over the role of the court interpreter 99
- 7. Interpreting in police settings in Spain: Service providers' and interpreters' perspectives 123
- 8. The role of the interpreter in the healthcare setting: A plea for a dialogue between research and practice 147
- 9. Hospital interpreting practice in the classroom and the workplace 165
- 10. Intercultural mediation: An answer to healthcare disparities? 187
- 11. Community interpreter self-perception: A Spanish case study 203
- 12. Sign Language interpreters and role conflict in the workplace 231
- 13. Migration, ideology and the interpreter-mediator: The role of the language mediator in education and medical settings in Italy 245
- 14. Perceptions of a profession 267
- Index 289
Chapters in this book
- Prelim pages i
- Table of contents v
- List of contributors vii
- 1. Introduction 1
- 2. Interpreting as mediation 9
- 3. The role of the interpreter in the governance of sixteenth and seventeenth century Spanish colonies in the "New World": Lessons from the past for the present 27
- 4. Role definition: A perspective on forty years of professionalism in Sign Language interpreting 51
- 5. Evolving views of the court interpreter´s role: Between Scylla and Charybdis 81
- 6. Controversies over the role of the court interpreter 99
- 7. Interpreting in police settings in Spain: Service providers' and interpreters' perspectives 123
- 8. The role of the interpreter in the healthcare setting: A plea for a dialogue between research and practice 147
- 9. Hospital interpreting practice in the classroom and the workplace 165
- 10. Intercultural mediation: An answer to healthcare disparities? 187
- 11. Community interpreter self-perception: A Spanish case study 203
- 12. Sign Language interpreters and role conflict in the workplace 231
- 13. Migration, ideology and the interpreter-mediator: The role of the language mediator in education and medical settings in Italy 245
- 14. Perceptions of a profession 267
- Index 289
