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Chapter 2 ChatGPT in Academic Libraries: A Conversation Model for User Engagement and Support

  • Panorea Gaitanou ORCID logo , Bolaji David Oladokun ORCID logo , Nihar K. Patra ORCID logo und Sarah Adefunke Ebijuwa ORCID logo
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Designing Next-Gen Libraries
Ein Kapitel aus dem Buch Designing Next-Gen Libraries

Abstract

Artificial Intelligence (AI) technology, particularly chatbots, has emerged as a powerful tool in the digital era in the last decade and has been widely used in various fields. Chatbots also called conversational agents are software applications that use natural language to interact with humans. The novel technologies enhance academic libraries by providing opportunities to enhance educational services for their users. This chapter focuses on the implementation of ChatGPT in academic libraries, mainly highlighting implications in information retrieval and automated metadata generation, by introducing AI concepts in machine learning, natural language processing, and data analytics. Also, it describes how this AI-driven process can improve search efficiency, provide tailored recommendations, and enable intelligent interactions between patrons and library resources. Finally, the chapter explores the potential of integrating ChatGPT into the academic library’s information services.

Abstract

Artificial Intelligence (AI) technology, particularly chatbots, has emerged as a powerful tool in the digital era in the last decade and has been widely used in various fields. Chatbots also called conversational agents are software applications that use natural language to interact with humans. The novel technologies enhance academic libraries by providing opportunities to enhance educational services for their users. This chapter focuses on the implementation of ChatGPT in academic libraries, mainly highlighting implications in information retrieval and automated metadata generation, by introducing AI concepts in machine learning, natural language processing, and data analytics. Also, it describes how this AI-driven process can improve search efficiency, provide tailored recommendations, and enable intelligent interactions between patrons and library resources. Finally, the chapter explores the potential of integrating ChatGPT into the academic library’s information services.

Kapitel in diesem Buch

  1. Frontmatter I
  2. Preface V
  3. Contents VII
  4. A Designing Next-Generation Libraries (NGL)
  5. Chapter 1 Exploring the Impact of AI Tools as Assistants in Libraries: A Bibliometric Analysis 1
  6. Chapter 2 ChatGPT in Academic Libraries: A Conversation Model for User Engagement and Support 41
  7. Chapter 3 Digital Humanities and Librarianship: Prospects and Challenges 53
  8. Chapter 4 Ghosts in Our Machines and the Postmodern Necessity for Constant Adaptation 67
  9. Chapter 5 Rethinking the Ideology Behind Digitality in Next-Gen Libraries vis-à-vis Indian Languages 81
  10. Chapter 6 Generative Artificial Intelligence and the Future of Libraries 95
  11. Chapter 7 Web Literacy and Cybersecurity Measures among Librarians 111
  12. Chapter 8 The Role of Libraries in Developing Media and Information Literacy Skills: Current State and Opportunities for the Next Generation 123
  13. Chapter 9 Navigating the Navigable: Exploring ETD Digital Footprints for Selected Academic Libraries in Zimbabwe 141
  14. Chapter 10 Augmented Reality Simulation for Digital Pedagogy in Libraries: An Epistemological Approach 153
  15. Chapter 11 Demystifying the Metaverse: Will it Facilitate Information Retrieval in Libraries of Today? 169
  16. Chapter 12 Design of Next-Generation Smart Libraries Using Smart Technologies: A Technology Perspective 185
  17. B Library Spaces and Design (LSD)
  18. Chapter 13 Digital Publishing Support: A Case Study of Service Design, Sustainability, and Value 217
  19. Chapter 14 Assistive Technologies for Persons with Disabilities in the Indian Institutes of Technology: A Survey of Library Patrons 243
  20. Chapter 15 Environmental Sustainability-Green Libraries: Science Mapping, Themes, and Future Research Scope Through Bibliometric Analysis 273
  21. Chapter 16 Designing World-Class Space for Academic Libraries with Indian Ethos 291
  22. Chapter 17 Designing Smart Library Ecosystems:Meeting the Expectations of the Next-Generation Users 309
  23. Chapter 18 Reimagining and Utilizing Library Spaces Through Innovation: A Case Study 325
  24. Chapter 19 Empowering Library Communities through Innovation: A Systematic Review of 3D Printing in Libraries 343
  25. C Library Standards and Metrics (LSM)
  26. Chapter 20 Significance of Library Building Architecture Concerning LEED Standards and Sustainable Development Goals in Sri Lanka: An Overview 365
  27. Chapter 21 Library Development Paradigms: Systemic Exploration of Advanced Approaches in Academic Works 385
  28. D Information Storage and Retrieval (ISR)
  29. Chapter 22 An Assessment of Urban Ontologies for Information Retrieval 417
  30. E Research Data Management (RDM)
  31. Chapter 23 Challenging Academic Integrity: The Role of Citation-based Research Metrics 445
  32. Chapter 24 What Roles Can Library and Information Services Offer in Research Integrity in an AI Era? 471
  33. Chapter 25 Research Metrics and Measuring Impact of Scientific Literature 495
  34. Chapter 26 Trends in Research Data Management Services: A Study of Top THE Ranking University Libraries 517
  35. F Knowledge Management (KM) in Libraries
  36. Chapter 27 Sustainable Knowledge Systems in the Fifth Industrial Revolution: Innovation and Skills for Libraries and Users 547
  37. G Sustainable Development Goals (SDG)
  38. Chapter 28 New Generation Libraries: Management of the Modernization Project on a National Level 563
  39. Chapter 29 Upskilling the Next-Gen: Role of Libraries as Learning Resource Centre for Skilled World 597
  40. Chapter 30 Designing Community Library Space and Services: A Case Study on Igniting Young Minds through Innovative Learning 615
  41. Chapter 31 Embracing the Next-Gen Library for Rural Communities: A Conceptual Framework for the Integrated Rural Development Project 635
  42. Index
https://doi.org/10.1515/9783111373485-002

Kapitel in diesem Buch

  1. Frontmatter I
  2. Preface V
  3. Contents VII
  4. A Designing Next-Generation Libraries (NGL)
  5. Chapter 1 Exploring the Impact of AI Tools as Assistants in Libraries: A Bibliometric Analysis 1
  6. Chapter 2 ChatGPT in Academic Libraries: A Conversation Model for User Engagement and Support 41
  7. Chapter 3 Digital Humanities and Librarianship: Prospects and Challenges 53
  8. Chapter 4 Ghosts in Our Machines and the Postmodern Necessity for Constant Adaptation 67
  9. Chapter 5 Rethinking the Ideology Behind Digitality in Next-Gen Libraries vis-à-vis Indian Languages 81
  10. Chapter 6 Generative Artificial Intelligence and the Future of Libraries 95
  11. Chapter 7 Web Literacy and Cybersecurity Measures among Librarians 111
  12. Chapter 8 The Role of Libraries in Developing Media and Information Literacy Skills: Current State and Opportunities for the Next Generation 123
  13. Chapter 9 Navigating the Navigable: Exploring ETD Digital Footprints for Selected Academic Libraries in Zimbabwe 141
  14. Chapter 10 Augmented Reality Simulation for Digital Pedagogy in Libraries: An Epistemological Approach 153
  15. Chapter 11 Demystifying the Metaverse: Will it Facilitate Information Retrieval in Libraries of Today? 169
  16. Chapter 12 Design of Next-Generation Smart Libraries Using Smart Technologies: A Technology Perspective 185
  17. B Library Spaces and Design (LSD)
  18. Chapter 13 Digital Publishing Support: A Case Study of Service Design, Sustainability, and Value 217
  19. Chapter 14 Assistive Technologies for Persons with Disabilities in the Indian Institutes of Technology: A Survey of Library Patrons 243
  20. Chapter 15 Environmental Sustainability-Green Libraries: Science Mapping, Themes, and Future Research Scope Through Bibliometric Analysis 273
  21. Chapter 16 Designing World-Class Space for Academic Libraries with Indian Ethos 291
  22. Chapter 17 Designing Smart Library Ecosystems:Meeting the Expectations of the Next-Generation Users 309
  23. Chapter 18 Reimagining and Utilizing Library Spaces Through Innovation: A Case Study 325
  24. Chapter 19 Empowering Library Communities through Innovation: A Systematic Review of 3D Printing in Libraries 343
  25. C Library Standards and Metrics (LSM)
  26. Chapter 20 Significance of Library Building Architecture Concerning LEED Standards and Sustainable Development Goals in Sri Lanka: An Overview 365
  27. Chapter 21 Library Development Paradigms: Systemic Exploration of Advanced Approaches in Academic Works 385
  28. D Information Storage and Retrieval (ISR)
  29. Chapter 22 An Assessment of Urban Ontologies for Information Retrieval 417
  30. E Research Data Management (RDM)
  31. Chapter 23 Challenging Academic Integrity: The Role of Citation-based Research Metrics 445
  32. Chapter 24 What Roles Can Library and Information Services Offer in Research Integrity in an AI Era? 471
  33. Chapter 25 Research Metrics and Measuring Impact of Scientific Literature 495
  34. Chapter 26 Trends in Research Data Management Services: A Study of Top THE Ranking University Libraries 517
  35. F Knowledge Management (KM) in Libraries
  36. Chapter 27 Sustainable Knowledge Systems in the Fifth Industrial Revolution: Innovation and Skills for Libraries and Users 547
  37. G Sustainable Development Goals (SDG)
  38. Chapter 28 New Generation Libraries: Management of the Modernization Project on a National Level 563
  39. Chapter 29 Upskilling the Next-Gen: Role of Libraries as Learning Resource Centre for Skilled World 597
  40. Chapter 30 Designing Community Library Space and Services: A Case Study on Igniting Young Minds through Innovative Learning 615
  41. Chapter 31 Embracing the Next-Gen Library for Rural Communities: A Conceptual Framework for the Integrated Rural Development Project 635
  42. Index
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Heruntergeladen am 16.10.2025 von https://www.degruyterbrill.com/document/doi/10.1515/9783111373485-002/html
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