How are you getting on with these?
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Franziska Thurnherr
Abstract
This contribution explores how a counselor uses requests to encourage clients to actively participate in email counseling. Applying positioning theory and relational work from interpersonal pragmatics, I answer the following research questions: How does the counselor use requests to position clients as active participants? How do affordances of the medium influence the counselor’s efforts in such requests? I analyze five naturally occurring email counseling exchanges through content and discourse analysis, adding insight from a practitioner interview. The examined requests aim to improve joint understanding, foster reflection, elicit solutions, and elicit feedback on coping techniques. Results show that the counselor uses intricate relational work that constructs clients as active participants. The counselor employs medium affordances such as asynchronicity or emoticons.
Abstract
This contribution explores how a counselor uses requests to encourage clients to actively participate in email counseling. Applying positioning theory and relational work from interpersonal pragmatics, I answer the following research questions: How does the counselor use requests to position clients as active participants? How do affordances of the medium influence the counselor’s efforts in such requests? I analyze five naturally occurring email counseling exchanges through content and discourse analysis, adding insight from a practitioner interview. The examined requests aim to improve joint understanding, foster reflection, elicit solutions, and elicit feedback on coping techniques. Results show that the counselor uses intricate relational work that constructs clients as active participants. The counselor employs medium affordances such as asynchronicity or emoticons.
Kapitel in diesem Buch
- Prelim pages i
- Table of contents v
- Practices of relationship management in organized helping 1
- Forging relationships in psychotherapeutic interaction 27
- Doing We – Working alliance in psychotherapeutic relationships 51
- What about you? 79
- So let’s say men can’t understand that much 105
- Relationship management by means of solution-oriented questions in German psychodiagnostic interviews 127
- The role of semi-responsive answers for relationship building in coaching 151
- Working alliance and client design as discursive achievements in first sessions of executive coaching 171
- Relationship building in oncological doctor-patient interaction 195
- Practices of relationship building in Hungarian primary care 221
- Building (dis-)affiliative medical relationships through interactional practices of knowledge management 243
- How are you getting on with these? 265
- Twitter as a helping medium 287
- Relational dimensions of organized helping 315
- Index 329
Kapitel in diesem Buch
- Prelim pages i
- Table of contents v
- Practices of relationship management in organized helping 1
- Forging relationships in psychotherapeutic interaction 27
- Doing We – Working alliance in psychotherapeutic relationships 51
- What about you? 79
- So let’s say men can’t understand that much 105
- Relationship management by means of solution-oriented questions in German psychodiagnostic interviews 127
- The role of semi-responsive answers for relationship building in coaching 151
- Working alliance and client design as discursive achievements in first sessions of executive coaching 171
- Relationship building in oncological doctor-patient interaction 195
- Practices of relationship building in Hungarian primary care 221
- Building (dis-)affiliative medical relationships through interactional practices of knowledge management 243
- How are you getting on with these? 265
- Twitter as a helping medium 287
- Relational dimensions of organized helping 315
- Index 329
