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Identity Struggles
Evidence from workplaces around the world
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Edited by:
Language:
English
Published/Copyright:
2017
About this book
This collection provides a kaleidoscopic view of a range of identity struggles in the workplace context. It features twenty-two case studies that present an eclectic mix of workplaces in different socio-cultural contexts. They include, among others, household workers in Peru and Hong Kong, female professionals in India and the UK, social workers in Botswana and on Canadian reserves, tourist guides in Europe and construction workers in New Zealand. The volume addresses important questions on professional competence, group membership, (sometimes competing) expectations, and identity boundaries. The chapters establish that identity struggles are a reflection of issues of knowledge, competing norms and attempts for social change.
Reviews
Miriam A. Locher, University of Basel:
Identity Struggles offers a refined view of how interactants negotiate their roles in the workplace. Generally following a constructivist approach to identity construction, it draws on a rich set of methodological and theoretical approaches and offers insights derived from the study of an impressive range of cultural and linguistic contexts. It is a must-read for scholars of workplace interaction and analysts interested in the intricate interplay of language and action resulting in interpersonal effects.
Identity Struggles offers a refined view of how interactants negotiate their roles in the workplace. Generally following a constructivist approach to identity construction, it draws on a rich set of methodological and theoretical approaches and offers insights derived from the study of an impressive range of cultural and linguistic contexts. It is a must-read for scholars of workplace interaction and analysts interested in the intricate interplay of language and action resulting in interpersonal effects.
Topics
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Prelim pages
i -
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Dedication
v -
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Table of contents
vii -
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Acknowledgements
xi -
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Chapter 1. Introduction
1 - Part I. Struggling to construct professional competence
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Chapter 2. Coping with uncertainty
21 -
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Chapter 3. Constructing a “competent” meeting chair
39 -
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Chapter 4. Juggling “I”s and “we”s with “he”s and “she”s
57 -
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Chapter 5. Epistemic “Struggles”
79 -
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Chapter 6. Who’s the expert?
95 - Part II. Struggling to (de-)construct in-group membership
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Chapter 7. You’re a proper tradesman mate
127 -
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Chapter 8. Indian women at work
147 -
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Chapter 9. The dynamics of identity struggle in interdisciplinary meetings in higher education
165 -
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Chapter 10. Laughables as a resource for foregrounding shared knowledge and shared identities in intercultural interactions in Scandinavia
185 -
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Chapter 11. Workplace conflicts as (re)source for analysing identity struggles in stories told in interviews
207 -
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Chapter 12. Identities on a learning curve
225 - Part III. Struggling to combine (sometimes competing) expectations
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Chapter 13. Managing patients’ expectations in telephone complaints in Scotland
243 -
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Chapter 14. Identity work in nurse-client interactions in selected community hospitals in Kenya
263 -
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Chapter 15. ‘Even if there were procedures, we will be acting at our own discretion…’
281 -
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Chapter 16. A kind of work
299 -
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Chapter 17. Adapting self for private and public audiences
317 -
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Chapter 18. “I speak French=eh”
335 - Part IV. Struggling to define identity boundaries
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Chapter 19. The discursive accomplishment of identity during veterinary medical consultations in the UK
355 -
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Chapter 20. Embracing a new professional identity
371 -
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Chapter 21. Identity and space
387 -
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Chapter 22. Household workers’ use of directives to negotiate their professional identity in Lima, Peru
407 -
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Chapter 23. ‘We’re only here to help’
427 -
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Chapter 24. Epilogue
445 -
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Index
455
Publishing information
Pages and Images/Illustrations in book
eBook published on:
April 13, 2017
eBook ISBN:
9789027265883
Pages and Images/Illustrations in book
Main content:
457
This book is in the series
eBook ISBN:
9789027265883
Audience(s) for this book
Professional and scholarly;
