Table of contents

Chapters in this book

1. Prelim pages i
2. Dedication v
3. Table of contents vii
4. Acknowledgements xi
5. Chapter 1. Introduction 1
6. Part I. Struggling to construct professional competence
7. Chapter 2. Coping with uncertainty 21
8. Chapter 3. Constructing a “competent” meeting chair 39
9. Chapter 4. Juggling “I”s and “we”s with “he”s and “she”s 57
10. Chapter 5. Epistemic “Struggles” 79
11. Chapter 6. Who’s the expert? 95
12. Part II. Struggling to (de-)construct in-group membership
13. Chapter 7. You’re a proper tradesman mate 127
14. Chapter 8. Indian women at work 147
15. Chapter 9. The dynamics of identity struggle in interdisciplinary meetings in higher education 165
16. Chapter 10. Laughables as a resource for foregrounding shared knowledge and shared identities in intercultural interactions in Scandinavia 185
17. Chapter 11. Workplace conflicts as (re)source for analysing identity struggles in stories told in interviews 207
18. Chapter 12. Identities on a learning curve 225
19. Part III. Struggling to combine (sometimes competing) expectations
20. Chapter 13. Managing patients’ expectations in telephone complaints in Scotland 243
21. Chapter 14. Identity work in nurse-client interactions in selected community hospitals in Kenya 263
22. Chapter 15. ‘Even if there were procedures, we will be acting at our own discretion…’ 281
23. Chapter 16. A kind of work 299
24. Chapter 17. Adapting self for private and public audiences 317
25. Chapter 18. “I speak French=eh” 335
26. Part IV. Struggling to define identity boundaries
27. Chapter 19. The discursive accomplishment of identity during veterinary medical consultations in the UK 355
28. Chapter 20. Embracing a new professional identity 371
29. Chapter 21. Identity and space 387
30. Chapter 22. Household workers’ use of directives to negotiate their professional identity in Lima, Peru 407
31. Chapter 23. ‘We’re only here to help’ 427
32. Chapter 24. Epilogue 445
33. Index 455