From chaos to cultural competence
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Michal Schuster
Abstract
This paper presents a sociological, five-stage model for analyzing the development of language access services in the public sector. The process starts with a state of ‘chaos’, where no institutionalized or professional solutions facilitate communication between service providers and clients from linguistic minorities, to a state in which the public sphere is linguistically accessible, as part of a comprehensive policy of cultural competence. As a case study, the model will analyze processes taking place in Israeli society since the 1990s.
Abstract
This paper presents a sociological, five-stage model for analyzing the development of language access services in the public sector. The process starts with a state of ‘chaos’, where no institutionalized or professional solutions facilitate communication between service providers and clients from linguistic minorities, to a state in which the public sphere is linguistically accessible, as part of a comprehensive policy of cultural competence. As a case study, the model will analyze processes taking place in Israeli society since the 1990s.
Chapters in this book
- Prelim pages i
- Table of contents v
- Acknowledgements ix
- Interpreting in a changing landscape 1
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Part I. Political and economic changes
- Court interpreter ethics and the role of professional organizations 15
- Role playing “Pumpkin” 31
- A description of interpreting in prisons 45
- From chaos to cultural competence 61
- The UNCRPD and “professional” sign language interpreter provision 83
- From invisible machines to visible experts 101
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Part II. Interpreting vs. mediating/culture brokering
- Role issues in the Low Countries 117
- One job too many? 133
- Exploring institutional perceptions of child language brokering 149
- Natural interpreters’ performance in the medical setting 165
- The interpreter – a cultural broker? 187
- The role of the interpreter in educational settings 203
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Part III. Interpreting strategies in different interactional contexts
- Business as usual? 225
- Who is speaking? 249
- Changing perspectives 267
-
Part IV. A changing landscape
- Training interpreters in rare and emerging languages 287
- From role-playing to role-taking 305
- Public service interpreter education 321
- Index 339
Chapters in this book
- Prelim pages i
- Table of contents v
- Acknowledgements ix
- Interpreting in a changing landscape 1
-
Part I. Political and economic changes
- Court interpreter ethics and the role of professional organizations 15
- Role playing “Pumpkin” 31
- A description of interpreting in prisons 45
- From chaos to cultural competence 61
- The UNCRPD and “professional” sign language interpreter provision 83
- From invisible machines to visible experts 101
-
Part II. Interpreting vs. mediating/culture brokering
- Role issues in the Low Countries 117
- One job too many? 133
- Exploring institutional perceptions of child language brokering 149
- Natural interpreters’ performance in the medical setting 165
- The interpreter – a cultural broker? 187
- The role of the interpreter in educational settings 203
-
Part III. Interpreting strategies in different interactional contexts
- Business as usual? 225
- Who is speaking? 249
- Changing perspectives 267
-
Part IV. A changing landscape
- Training interpreters in rare and emerging languages 287
- From role-playing to role-taking 305
- Public service interpreter education 321
- Index 339
