6. Dropping Off or Picking Up? Professionals’ Use of Objects as a Resource for Determining the Purpose of a Customer Encounter

Chapters in this book

1. Frontmatter i
2. Contents v
3. Contributors vii
4. Objects, Bodies and Work Practice: An Introduction xi
5. Transcription Conventions xxiii
6. Part 1: The Role of Objects for the Progressivity of Action
7. 1. Objects of Agreement: Placing Pins to Progress Collaborative Activity in Custom Dressmaking 3
8. 2. Workplace Asymmetries and Object-passing in Hair Salons 33
9. 3. Informing and Demonstrating: Manipulating Objects and Patients’ Participation in Shared Decision Making 61
10. Part 2: Spatial Aspects of Objects in Interaction
11. 4. Interactional Consequences of Object Possession in Institutional Practices 87
12. 5. Ordering and Serving Coffee in an Italian Café: How Customers Obtain ‘Their’ Coffee 113
13. Part 3: Objects in the Service of Preparing for a Possible Future
14. 6. Dropping Off or Picking Up? Professionals’ Use of Objects as a Resource for Determining the Purpose of a Customer Encounter 143
15. 7. Objects in Motion: ‘I’m Just Behind You’ and Other Warnings in Forklift Truck Driving 164
16. Part 4: Objects as Interactional Accomplishments
17. 8. Adjusting or Verbalizing Visuals in ICT-mediated Professional Encounters 191
18. 9. Designedly Incomplete Objects as Elicitation Tools in Classroom Interaction 216
19. 10. Olfactory Objects: Recognizing, Describing and Assessing Smells during Professional Tasting Sessions 250
20. Postscript: Thing and Space 285
21. Index 295