Abstract
This study examines the impact of online dispute resolution (ODR) on the efficiency of the Indian judiciary, focusing on an online platform used in Lok Adalats, community-based legal forums in India. The study addresses the challenges posed by India’s extensive case backlog and the additional strain caused by the COVID-19 pandemic. It employs a Randomized Control Trial (RCT) methodology to evaluate the integration of chatbots in ODR processes. The findings suggest that chatbot integration maintains resolution time while enhancing user engagement. This research highlights the potential of leveraging technology to incorporate procedural justice principles, thereby improving public trust and the effectiveness of the legal system.
References
Amirapu, A. 2021. “Justice Delayed Is Growth Denied: The Effect of Slow Courts on Relationship-specific Industries in India.” Economic Development and Cultural Change 70 (1): 415–51, https://doi.org/10.1086/711171.Suche in Google Scholar
Daksh India. Access to Justice. https://www.dakshindia.org/access-to-justice/ (accessed July 3, 2025).Suche in Google Scholar
Djankov, S., R. L. Porta, F. Lopez-De-Silanes, and A. Shleifer. 2003. “Courts.” The Quarterly Journal of Economics 118 (2): 453–517.10.1162/003355303321675437Suche in Google Scholar
Galanter, Marc, and Jayanth K. Krishnan. 2003. “Bread for the Poor: Access to Justice and the Rights of the Needy in India.” HAStIngS lJ 55: 789.Suche in Google Scholar
Giacalone, M. 2025. “AI and the Future of Private Dispute Resolution Mechanisms.” SSRN 5083207. https://doi.org/10.2139/ssrn.5083207.Suche in Google Scholar
Kumar, Rajendra, and Banshi Dhar Singh. 2024. “The Rise of the Robo-Mediator: AI’s Transformative Role in Alternative Dispute Resolution.” White Black Legal Journal 3 (1): 1–11.10.2139/ssrn.5222318Suche in Google Scholar
Lehmann, J., M. Lalmas, E. Yom-Tov, and G. Dupret. 2012. “Models of User Engagement.” In User Modeling, Adaptation, and Personalization: 20th International Conference, UMAP 2012, Montreal, Canada, July 16–20, 2012. Proceedings. Berlin Heidelberg: Springer.10.1007/978-3-642-31454-4_14Suche in Google Scholar
Marciano, A., A. Melcarne, and G. B. Ramello. 2019. “The Economic Importance of Judicial Institutions, Their Performance and the Proper Way to Measure Them.” Journal of Institutional Economics 15 (1): 81–98. https://doi.org/10.1017/s1744137418000292.Suche in Google Scholar
Zainulbhai, Tameem. 2011. “Justice for All: Improving the Lok Adalat System in India.” Fordham Int’lL.J. 35: 248. https://ir.lawnet.fordham.edu/ilj/vol35/iss1/3.Suche in Google Scholar
National Judicial Data Grid. 2024. https://njdg.ecourts.gov.in/njdg_v3/ (accessed July 3, 2025).Suche in Google Scholar
Rabinovich-Einy, O., and E. Katsh. 2021. “Artificial Intelligence and the Future of Dispute Resolution: The Age of AI-DR, “Artificial Intelligence and the Future of Dispute Resolution: The Age of AI-DR””. In Online Dispute Resolution: Theory and Practice, edited by Mohamed Abdel Wahab, Daniel Rainey, and Ethan Katsh. Eleven International Publishing. forthcoming, 2021.10.2139/ssrn.3830033Suche in Google Scholar
Ramos Maqueda, Manuel, and Daniel L. Chen. 2021. The Role of Justice in Development : The Data Revolution. Policy Research Working Paper; No. 9720. Washington, DC: World Bank. © World Bank. License: CC BY 3.0 IGO. https://openknowledge.worldbank.org/handle/10986/35891 (accessed July 3, 2025).Suche in Google Scholar
Tsai, W. H. S., and L. R. Men. 2013. “Motivations and Antecedents of Consumer Engagement with Brand Pages on Social Networking Sites.” Journal of Interactive Advertising 13 (2): 76–87. https://doi.org/10.1080/15252019.2013.826549.Suche in Google Scholar
© 2025 Walter de Gruyter GmbH, Berlin/Boston
Artikel in diesem Heft
- Frontmatter
- Articles
- The Impact of Online Dispute Resolution on the Judicial Outcomes in India
- Legal Compliance and Detection Avoidance: Results on the Impact of Different Law-Enforcement Designs
- Women in Piracy. Experimental Perspectives on Copyright Infringement
- Is Investment in Prevention Correlated with Insurance Fraud? Theory and Experiment
- Bias, Trust, and Trustworthiness: An Experimental Study of Post Justice System Outcomes
- Do Sanctions or Moral Costs Prevent the Formation of Cartel Agreements?
- Efficiency and Distributional Fairness in a Bankruptcy Procedure: A Laboratory Experiment
- Soft Regulation for Financial Advisors
- Conciliation, Social Preferences, and Pre-Trial Settlement: A Laboratory Experiment
- The Impact of Tax Culture on Tax Rate Structure Preferences: Results from a Vignette Study with Migrants and Non-Migrants in Germany
- Perceptions of Justice: Assessing the Perceived Effectiveness of Punishments by Artificial Intelligence versus Human Judges
- Judged by Robots: Preferences and Perceived Fairness of Algorithmic versus Human Punishments
- The Hidden Costs of Whistleblower Protection
- The Missing Window of Opportunity and Quasi-Experimental Effects of Institutional Integration: Evidence from Ukraine
Artikel in diesem Heft
- Frontmatter
- Articles
- The Impact of Online Dispute Resolution on the Judicial Outcomes in India
- Legal Compliance and Detection Avoidance: Results on the Impact of Different Law-Enforcement Designs
- Women in Piracy. Experimental Perspectives on Copyright Infringement
- Is Investment in Prevention Correlated with Insurance Fraud? Theory and Experiment
- Bias, Trust, and Trustworthiness: An Experimental Study of Post Justice System Outcomes
- Do Sanctions or Moral Costs Prevent the Formation of Cartel Agreements?
- Efficiency and Distributional Fairness in a Bankruptcy Procedure: A Laboratory Experiment
- Soft Regulation for Financial Advisors
- Conciliation, Social Preferences, and Pre-Trial Settlement: A Laboratory Experiment
- The Impact of Tax Culture on Tax Rate Structure Preferences: Results from a Vignette Study with Migrants and Non-Migrants in Germany
- Perceptions of Justice: Assessing the Perceived Effectiveness of Punishments by Artificial Intelligence versus Human Judges
- Judged by Robots: Preferences and Perceived Fairness of Algorithmic versus Human Punishments
- The Hidden Costs of Whistleblower Protection
- The Missing Window of Opportunity and Quasi-Experimental Effects of Institutional Integration: Evidence from Ukraine