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The Impact of Online Dispute Resolution on the Judicial Outcomes in India

  • Pranjal Chandra , Daniel L. Chen EMAIL logo und Viknesh Nagarathinam
Veröffentlicht/Copyright: 10. Juli 2025
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Abstract

This study examines the impact of online dispute resolution (ODR) on the efficiency of the Indian judiciary, focusing on an online platform used in Lok Adalats, community-based legal forums in India. The study addresses the challenges posed by India’s extensive case backlog and the additional strain caused by the COVID-19 pandemic. It employs a Randomized Control Trial (RCT) methodology to evaluate the integration of chatbots in ODR processes. The findings suggest that chatbot integration maintains resolution time while enhancing user engagement. This research highlights the potential of leveraging technology to incorporate procedural justice principles, thereby improving public trust and the effectiveness of the legal system.

JEL Classification: K0; C93; O33; D73

Corresponding author: Daniel L. Chen, Toulouse School of Economics, Institute for Advanced Study in Toulouse, University of Toulouse Capitole, Toulouse, France, E-mail:

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Received: 2025-05-15
Accepted: 2025-05-19
Published Online: 2025-07-10

© 2025 Walter de Gruyter GmbH, Berlin/Boston

Heruntergeladen am 22.10.2025 von https://www.degruyterbrill.com/document/doi/10.1515/rle-2025-0039/html
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