24. Requesting and advice-giving
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Phillip R. Morrow
Abstract
This chapter presents a survey of research on the speech acts of requesting and advice-giving in CMC. The two are related since both involve asking someone to do something. Though both occur in all forms of CMC, research has concentrated on e-mail requests and on advice-giving at health-related websites. Research on e-mail requests has focused on identifying and explicating the use of mitigating strategies and other factors related to request compliance. Another focus has been the appropriateness of e-mail requests by non-native speakers and their development of pragmatic competence. Studies of advice-giving at health-related websites have elucidated several aspects of advice-giving in CMC: the solicitation of advice, the relational work associated with advice-giving, the linguistic structures used to express advice, the self-presentation of the advice-giver, and how CMC is well-suited for advice-giving on sensitive topics.
Abstract
This chapter presents a survey of research on the speech acts of requesting and advice-giving in CMC. The two are related since both involve asking someone to do something. Though both occur in all forms of CMC, research has concentrated on e-mail requests and on advice-giving at health-related websites. Research on e-mail requests has focused on identifying and explicating the use of mitigating strategies and other factors related to request compliance. Another focus has been the appropriateness of e-mail requests by non-native speakers and their development of pragmatic competence. Studies of advice-giving at health-related websites have elucidated several aspects of advice-giving in CMC: the solicitation of advice, the relational work associated with advice-giving, the linguistic structures used to express advice, the self-presentation of the advice-giver, and how CMC is well-suited for advice-giving on sensitive topics.
Chapters in this book
- Frontmatter i
- Table of contents xi
- 1. Log in: Introducing the pragmatics of social media 1
- 2. Participation as user involvement 31
- 3. Participation as audience design 61
- 4. Publicness and privateness 83
- 5. Message boards 125
- 6. Blogs 151
- 7. YouTube 173
- 8. Twitter 201
- 9. Social Network Sites/Facebook 225
- 10. Discourse and organization 245
- 11. Discourse and topic 275
- 12. Discourse and cohesion 317
- 13. Discourse and cognition 345
- 14. Discourse and ideology 381
- 15. Facework and identity 407
- 16. Evaluation 435
- 17. Politeness and impoliteness 459
- 18. Flaming and trolling 493
- 19. Narration 523
- 20. Fandom 545
- 21. Getting “liked” 575
- 22. Conflictual and consensual disagreement 607
- 23. Compliments and compliment responses 633
- 24. Requesting and advice-giving 661
- About the authors 691
- Name index 699
- Subject index 721
- Preface to the handbook series v
- Acknowledgements ix
Chapters in this book
- Frontmatter i
- Table of contents xi
- 1. Log in: Introducing the pragmatics of social media 1
- 2. Participation as user involvement 31
- 3. Participation as audience design 61
- 4. Publicness and privateness 83
- 5. Message boards 125
- 6. Blogs 151
- 7. YouTube 173
- 8. Twitter 201
- 9. Social Network Sites/Facebook 225
- 10. Discourse and organization 245
- 11. Discourse and topic 275
- 12. Discourse and cohesion 317
- 13. Discourse and cognition 345
- 14. Discourse and ideology 381
- 15. Facework and identity 407
- 16. Evaluation 435
- 17. Politeness and impoliteness 459
- 18. Flaming and trolling 493
- 19. Narration 523
- 20. Fandom 545
- 21. Getting “liked” 575
- 22. Conflictual and consensual disagreement 607
- 23. Compliments and compliment responses 633
- 24. Requesting and advice-giving 661
- About the authors 691
- Name index 699
- Subject index 721
- Preface to the handbook series v
- Acknowledgements ix
