Chapter 12 Challenging ideologies and fostering intercultural competence: The discourses of healthcare staff about linguistic and cultural barriers, interpreters, and mediators
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Raquel Lázaro Gutiérrez
Abstract
Ideologies are shared representations that are expressed and reproduced through discourse in the social practices of groups (Van Dijk 2006). Whereas ideologies are abstract and general social beliefs, attitudes are expressions and manifestations of the set of beliefs that shape a particular ideology in discourses, defined in terms of the topics that they address. Discourse is, thus, the object of our study, and our aim is to examine the discourses of healthcare staff about migration, translation, interpretation, and mediation, with a special focus on how racist attitudes prevail and how social macro-features such as culture, society, or politics influence the agents (healthcare staff) that participate in communicative encounters between healthcare service providers and immigrants. Using a content analysis methodology, we will analyse comments made by SESCAM (Healthcare Service of Castilla-La Mancha) workers in the discussion forums of an online training course on “Techniques and skills to overcome cultural and linguistic barriers”. Knowing SESCAM workers’ attitudes helps us target racist and xenophobic behaviours and misconceptions to reorient them. We hope that the results obtained from this study will help to improve the response of health organisations in minimising cultural barriers that hinder the accessibility of migrant populations to advance healthcare equity.
Abstract
Ideologies are shared representations that are expressed and reproduced through discourse in the social practices of groups (Van Dijk 2006). Whereas ideologies are abstract and general social beliefs, attitudes are expressions and manifestations of the set of beliefs that shape a particular ideology in discourses, defined in terms of the topics that they address. Discourse is, thus, the object of our study, and our aim is to examine the discourses of healthcare staff about migration, translation, interpretation, and mediation, with a special focus on how racist attitudes prevail and how social macro-features such as culture, society, or politics influence the agents (healthcare staff) that participate in communicative encounters between healthcare service providers and immigrants. Using a content analysis methodology, we will analyse comments made by SESCAM (Healthcare Service of Castilla-La Mancha) workers in the discussion forums of an online training course on “Techniques and skills to overcome cultural and linguistic barriers”. Knowing SESCAM workers’ attitudes helps us target racist and xenophobic behaviours and misconceptions to reorient them. We hope that the results obtained from this study will help to improve the response of health organisations in minimising cultural barriers that hinder the accessibility of migrant populations to advance healthcare equity.
Chapters in this book
- Frontmatter I
- Contents V
- Chapter 1 Introduction 1
- Chapter 2 Discourse and ideology in French thought until Foucault and Pêcheux 21
- Chapter 3 Teaching French in Acadia: From a discourse of linguistic diversity to a standard ideology 45
- Chapter 4 Ideology and emancipation through the prism of performativity: Immolation and mottos of struggle as moments of popular counter-discourse 67
- Chapter 5 Language trouble.s 87
- Chapter 6 The ideological grounding of the new normal: Anti-discourse meets utopia 103
- Chapter 7 Hiding in plain sight: Methodological ideologies in discourse research in applied linguistics 117
- Chapter 8 Ideology in cognition and discourse 137
- Chapter 9 Licensing through English 157
- Chapter 10 Language ideologies and the translation of scholarly texts 179
- Chapter 11 Negotiating ideologies and the moral order in child protection social work 201
- Chapter 12 Challenging ideologies and fostering intercultural competence: The discourses of healthcare staff about linguistic and cultural barriers, interpreters, and mediators 223
- Chapter 13 Taking a corpus-based approach to investigating discourse and ideology in the language sciences 247
- Chapter 14 Afterword 273
- Index 285
Chapters in this book
- Frontmatter I
- Contents V
- Chapter 1 Introduction 1
- Chapter 2 Discourse and ideology in French thought until Foucault and Pêcheux 21
- Chapter 3 Teaching French in Acadia: From a discourse of linguistic diversity to a standard ideology 45
- Chapter 4 Ideology and emancipation through the prism of performativity: Immolation and mottos of struggle as moments of popular counter-discourse 67
- Chapter 5 Language trouble.s 87
- Chapter 6 The ideological grounding of the new normal: Anti-discourse meets utopia 103
- Chapter 7 Hiding in plain sight: Methodological ideologies in discourse research in applied linguistics 117
- Chapter 8 Ideology in cognition and discourse 137
- Chapter 9 Licensing through English 157
- Chapter 10 Language ideologies and the translation of scholarly texts 179
- Chapter 11 Negotiating ideologies and the moral order in child protection social work 201
- Chapter 12 Challenging ideologies and fostering intercultural competence: The discourses of healthcare staff about linguistic and cultural barriers, interpreters, and mediators 223
- Chapter 13 Taking a corpus-based approach to investigating discourse and ideology in the language sciences 247
- Chapter 14 Afterword 273
- Index 285
