9. Knowledge Management and Organisational Learning

Kapitel in diesem Buch

1. Frontmatter i
2. Contents v
3. Preface and Acknowledgements ix
4. Part 1: Setting the Context for Tourism Crisis and Disaster Management
5. 1. Introduction to Tourism Crisis and Disaster Management 1
6. 2. Classifying and Understanding Crises and Disasters 26
7. 3. Strategic Crisis and Disaster Planning and Management 57
8. Part 2: Tourism Crisis and Disaster Prevention and Planning
9. 4. Tourism Crisis Prevention and Disaster Mitigation 83
10. 5. Tourism Disaster and Crisis Preparedness and Planning 113
11. Part 3: Tourism Crisis and Disaster Response, Implementation and Management
12. 6. Coordination, Control and Resource Allocation 145
13. 7. Crisis and Disaster Communication and Recovery Marketing 175
14. Part 4: Tourism Crisis and Disaster Recovery, Resolution and Feedback
15. 8. Long-term Recovery and Resolution 209
16. 9. Knowledge Management and Organisational Learning 226
17. 10. Conclusion and Reflections on Tourism Crisis and Disaster Management 253
18. References 272
19. Index 292