Crisis and Disaster Management for Tourism
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Brent W. Ritchie
About this book
Author / Editor information
Dr Ritchie is a Senior Lecturer in the School of Tourism at the University of Queensland, Australia. His research interests have focused on city and capital tourism, visitor behaviour and tourism marketing. He has also published extensively in the area of tourism crisis and disaster planning, management and recovery, in journals such as Tourism Management, the Journal of Travel and Tourism Marketing and Current Issues in Tourism. He is also co-editor of the Journal of Hospitality and Tourism Management and on the editorial board of four tourism journals including Tourism Recreation Research.
Dr Ritchie is a Senior Lecturer in the School of Tourism at the University of Queensland, Australia. His research interests have focused on city and capital tourism, visitor behaviour and tourism marketing. He has also published extensively in the area of tourism crisis and disaster planning, management and recovery, in journals such as Tourism Management, the Journal of Travel and Tourism Marketing and Current Issues in Tourism. He is also co-editor of the Journal of Hospitality and Tourism Management and on the editorial board of four tourism journals including Tourism Recreation Research.
Reviews
This book is a timely analysis of crisis in a time of global crisis. Brent Ritchie has produced an extensively referenced penetrating analysis offering new insights into the management of crisis in the tourism industry. This book is a must for researchers and students engaged in crisis research.
Lucid, comprehensive and well-illustrated this book raises the bar in studies of disasters and crises in tourism. Richly informed with cases from around the globe and dealing with timely and topical issues, it should become a standard reference for policy-makers and practitioners, not to mention students as the tourism managers of tomorrow.
Topics
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Frontmatter
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Contents
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Preface and Acknowledgements
ix - Part 1: Setting the Context for Tourism Crisis and Disaster Management
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1. Introduction to Tourism Crisis and Disaster Management
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2. Classifying and Understanding Crises and Disasters
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3. Strategic Crisis and Disaster Planning and Management
57 - Part 2: Tourism Crisis and Disaster Prevention and Planning
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4. Tourism Crisis Prevention and Disaster Mitigation
83 -
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5. Tourism Disaster and Crisis Preparedness and Planning
113 - Part 3: Tourism Crisis and Disaster Response, Implementation and Management
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6. Coordination, Control and Resource Allocation
145 -
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7. Crisis and Disaster Communication and Recovery Marketing
175 - Part 4: Tourism Crisis and Disaster Recovery, Resolution and Feedback
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8. Long-term Recovery and Resolution
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9. Knowledge Management and Organisational Learning
226 -
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10. Conclusion and Reflections on Tourism Crisis and Disaster Management
253 -
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References
272 -
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Index
292