28 The Role of Trust and Distrust in Risk and Safety Communication

Kapitel in diesem Buch

1. Frontmatter I
2. Preface to Handbooks of Communication Science series V
3. Contents VII
4. 1 Introduction: Unique Challenges and Opportunities in Communicating Risk and Safety 1
5. Section 1: Fundamental Principles and Perspectives When Communicating Risk and Safety
6. 2 Communicating Safety and Risk: Advancement of a Field in Constant Uncertainty 13
7. 3 Communicating with Numbers: Challenges and Potential Solutions 33
8. 4 Translating Data into Intelligible Risk and Safety Guidelines 57
9. 5 Disaster Fatigue, Communication, and Resilience: Insights from Natural Hazards, Human-Caused Disasters, and Public Health Crises 77
10. 6 The COVID-19 Pandemic as Exemplar of the Chaos of Mega-Crises 97
11. Section 2: Rhetorical Considerations When Communicating Risk and Safety
12. 7 Rhetorical Sensitivity and Crisis and Risk Communication: Extension of a Theory 111
13. 8 Emotions in Risk and Crisis Communication: An Individual and Networked Perspective 123
14. 9 Narratives in Collision: Crisis and Pragmatic Dialogic Learning 143
15. 10 Applying Dialogic Theory to Risk and Problem Solving 159
16. 11 Embracing Dialogue While Cultivating Convergence: Organizational Challenges in Responsibly Communicating Risk 179
17. 12 The Function of Stasis in Risk and Safety Controversies 197
18. Section 3: Ethical Dilemmas When Communicating Risk and Safety
19. 13 Risk Communication: A Communication Ethics Perspective 219
20. 14 The Ethic of First and Second Things in Communicating Risk and Safety 237
21. 15 Ethical Obligations in Communicating Risk and Safety: Standards of Dialogue, Uncertainty, Change, and Truthfulness 255
22. Section 4: Cultural Imperatives When Communicating Risk and Safety
23. 16 Culture-centered Approach to Risk Communication 269
24. 17 “All Knowledge Is Local”: The PEN-3 Model as a Guide to Overcoming Western/ European Bias in Risk Communication about Global Health Concerns in East Africa 285
25. 18 Communities of Practice Approach to Safety Communication 301
26. Section 5: Instructional Perspectives and Compliance-Gaining When Communicating Risk and Safety
27. 19 Instruction as Self-Protection 321
28. 20 Mobile Instructional Communication for Public Safety and Community Resilience 339
29. 21 From Risks to Crisis Society: The Drivers of the Public Health Communication Paradigm Shift 359
30. 22 Earthquake Risk Communication of Individual Protective Actions for Big Earthquakes: A Situational Choreography Model Based on Social Communication Engineering 379
31. Section 6: Media and Technological Considerations When Communicating Risk and Safety
32. 23 Risk Information Seeking and Processing Model 413
33. 24 Understanding Contemporary Infodemics through the Risk Amplification through Media Spread (RAMS) Model 453
34. 25 Spotting Risks: How to Integrate Social Media Listening to a Framework of Assessing Risks 473
35. 26 Emergent Organizations and Post-Disaster Risk: Volunteerism in the Digital Age 493
36. 27 Communicating and Perceiving Risks of Artificial Intelligence as an Emerging Technology 503
37. Section 7: Future Considerations: Untangling Issues of (Mis)Trust When Communicating Risk and Safety
38. 28 The Role of Trust and Distrust in Risk and Safety Communication 529
39. 29 It’s Complicated . . . : Exploring Vaccination Attitudes and the Vaccination Infodemic in the UK throughout the COVID-19 Pandemic 551
40. 30 Communicating to Mitigate Behavioral Cyber Risks: The Case of Employee Vulnerability 585
41. 31 Building or Unbuilding Trust? A Reflection on Governments, News Media, and Businesses’ Communication during the COVID-19 Pandemic 607
42. Contributors 627
43. Index 637