Chapter 11. Why things don’t work as they’re supposed to, and what to do about it

Chapters in this book

1. Frontmatter I
2. Contents VII
3. About the author IX
4. About the series editor XI
5. Introduction 1
6. Chapter 1. One size does not fit all 11
7. Chapter 2. Invest in respect, trust, and procedural justice 21
8. Chapter 3. Courage and humility combat crisis of conformity 35
9. Chapter 4. Independent workers and the tinker toy corporation 51
10. Chapter 5. Taking a stand in the community 61
11. Chapter 6. You cannot govern what you do not understand 73
12. Chapter 7. How is it we have earned that return? 89
13. Chapter 8. Respect for the individual opinions of each and every one 105
14. Chapter 9. Driven to develop a framework about how the world works 117
15. Chapter 10. The job of the company is to make the world a better place 129
16. Chapter 11. Why things don’t work as they’re supposed to, and what to do about it 141
17. Chapter 12. What we need to do is listen to each other 157
18. Chapter 13. Clarity on the board’s role can be transformative only if it is honest 171
19. Chapter 14. None of us has the monopoly on wisdom 181
20. Conclusion: Developing the corporate director’s creed 195
21. Index 197