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Chapter 3. Surveys and interviews

  • Brita Dorer , Anna Kuznik , David Orrego-Carmona and Cornelia Zwischenberger
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Abstract

Surveys and interviews have been used in CTIS both as standalone methods as well as in the context of mixed-, multi-methods or triangulation settings. Surveys and interviews have key similarities: both ask questions and use the responses as research data. This chapter outlines how these methods are designed and implemented in CTIS projects, covering aspects such as the instruments, modes of administration, selecting and motivating participants, as well as anonymity and confidentiality. Surveys and interviews can be administered in diverse ways, including online, face-to-face, or via telephone. Both methods have their advantages and disadvantages which will be outlined in this chapter.

Abstract

Surveys and interviews have been used in CTIS both as standalone methods as well as in the context of mixed-, multi-methods or triangulation settings. Surveys and interviews have key similarities: both ask questions and use the responses as research data. This chapter outlines how these methods are designed and implemented in CTIS projects, covering aspects such as the instruments, modes of administration, selecting and motivating participants, as well as anonymity and confidentiality. Surveys and interviews can be administered in diverse ways, including online, face-to-face, or via telephone. Both methods have their advantages and disadvantages which will be outlined in this chapter.

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