Startseite Toward a Legal Perspective on Crisis Information Management: Legal Values and Privacy-Sensitive Information at Odds?
Artikel
Lizenziert
Nicht lizenziert Erfordert eine Authentifizierung

Toward a Legal Perspective on Crisis Information Management: Legal Values and Privacy-Sensitive Information at Odds?

  • Erwin Biersteker , Julie E. Ferguson EMAIL logo , Bianca Beersma und Peter Groenewegen
Veröffentlicht/Copyright: 23. Juni 2017

Abstract

Recently, crisis response organizations are adopting a networked communication structure, as a means to connect different sources of crisis information and enable a more effective crisis response. However, this change has introduced legal complications that so far remain unaddressed, for instance regarding the exchange of privacy-sensitive information aimed at rendering a coherent picture of the crisis. This paper examines how information managers interpret legislation during crises. We analyze our results by drawing on Radbruch’s tripartite taxonomy, showing that information managers oscillate between the values of certainty of law and purposiveness in regards to legislation, while the value of justice remains remarkably absent in their interpretation. By introducing a legal perspective on crisis information management we provide an important contribution to the crisis coordination debate.

Acknowledgements

The authors gratefully acknowledge the valuable contribution provided by all interview respondents, without whom this research would not have been possible. We also thank Kees Boersma for helpful input provided to earlier drafts of this paper, and to two anonymous reviewers who constructively helped us further improve the manuscript.

  1. Funding: Vrije Universiteit Amsterdam, Department of Organization Sciences, (Grant/Award Number: ‘Stimulation fund Networks’).

References

Abrams, S., and G. Mark., 2007. Network-Centricity. Hindered by Hierarchical Anchors.Proceedings of the 2007 symposium on Computer human interaction for the management of information technology 1–9. ACM.10.1145/1234772.1234782Suche in Google Scholar

Adler, P. S., B. Goldoftas, and D. I. Levine. 1999. “Flexibility versus Efficiency? A Case Study of Model Changeovers in the Toyota Production System.” Organization Sciences 10 (1): 43–68.10.1287/orsc.10.1.43Suche in Google Scholar

Bechky, B. A 2003. “Sharing Meaning across Occupational Communities: The Transformation of Understanding on a Production Floor.” Organization Sciences 14 (3): 312–330.10.1287/orsc.14.3.312.15162Suche in Google Scholar

Boersma, F. K., and S. F. Kingma. 2005. “Developing a cultural perspective on ERP”. Business Process Management Journal 11 (2): 123–136. 10.1108/14637150510591138Suche in Google Scholar

Beersma, B., L. Greer, S. Dalenberg, and C. L. W. De Dreu. 2016. “Need for Structure as Asset and Liability in Dynamic Team Decision-making.” Group Dynamics: Theory, Research, and Practice 20: 16–33.10.1037/gdn0000037Suche in Google Scholar

Benedikt, M 1992. Cyberspace, First Steps. Cambridge: MIT Press.Suche in Google Scholar

Bies, R. J., and T. R. Tyler. 1993. “The ‘Litigation Mentality’ in Organizations: A Test of Alternative Psychological Explanations.” Organization Science 4 (3): 352–366.10.1287/orsc.4.3.352Suche in Google Scholar

Bigley, G. A., and R. H. Roberts. 2001. “The Incident Command System: High Reliability Organizing for Complex and Volatile Task Environment.” Academy of Management Journal 44 (6): 1281–1300.10.2307/3069401Suche in Google Scholar

Bigo, D., and A. Tsoukala. 2008. Terror, Insecurity, and Liberty: Illiberal Practices of Liberal Regimes after 9/11. New York: Routledge.10.4324/9780203926765Suche in Google Scholar

Boersma, F. K., J. E. Ferguson, P. Groenewegen, and J. Wolbers. (2014)."Beyond the Myth of Control: Toward Network Switching in Disaster Management,", edited by Hiltz S.R., Pfaff M.S., Plotnick M.S., and Robinson A.C.. Proceedings of the 11th ISCRAM Conference. 123–127.Suche in Google Scholar

Boersma, F. K., F. P. Wagenaar, and J. Wolbers. 2012. “Negotiating the ‘Trading Zone’. Creating a Shared Information Infrastructure in the Dutch Public Safety Sector.” Journal of Homeland Security and Emergency Management 9 (2): 1–24.10.1515/1547-7355.1965Suche in Google Scholar

Boin, R. A., and P. ’t Hart. 2010. “Organising for Effective Emergency Management: Lessons from Research.” Australian Journal for Public Administration 69 (4): 357–371.10.1111/j.1467-8500.2010.00694.xSuche in Google Scholar

Boin, R. A., P. ’t Hart, E. Stern, and B. Sundelius. 2005. The Politics of Crisis Management. Public Leadership under Pressure. Cambridge: Cambridge University Press.10.1017/CBO9780511490880Suche in Google Scholar

Brown, S. L., and K. Eisenhardt. 1997. “The Art of Continuous Change: Linking Complexity Theory and Time-Paced Evolutions in Relentlessly Shifting Organizations.” Administrative Science Quarterly 42 (1): 1–34.10.2307/2393807Suche in Google Scholar

Chen, N., and A. Dahanayake. (2006)."Personalized Situation aware Information Retrieval and Access for Crisis Response," Paper Presented at the 3th International Conference on Information Systems for Crisis Response and Management (ISCRAM2006), Newark, NJ.Suche in Google Scholar

Chung, H., and T. Thewissen. 2011. “Falling Back on Old Habits? A Comparison of the Social and Unemployment Crisis Reactive Policy Strategies in Germany, the UK, and Sweden.” Social Policy and Administration 45 (4): 354–370.10.1111/j.1467-9515.2011.00779.xSuche in Google Scholar

Comfort, L., Y. Sungu, D. Johnson, and M. Dunn. 2001. “Complex Systems in Crisis: Anticipation and Resilience in Dynamic Environments.” Journal of Contingencies and Crisis Management 9 (3): 144–159.10.1111/1468-5973.00164Suche in Google Scholar

Comfort, L. K 2007. “Crisis Management in Hindsight: Cognition, Communication, Coordination, and Control.” Public Administration Review 67 (1): 189–197.10.1111/j.1540-6210.2007.00827.xSuche in Google Scholar

De Dreu, C. K. W., and B. Beersma. 2010. “Team confidence, motivated information processing, and dynamic decision making.” European Journal of Social Psychology 40 (7): 1110–1119.10.1002/ejsp.763Suche in Google Scholar

Dynes, R. R 1994. “Community Emergency Planning: False Assumptions and Inappropriate Analogies.” International Journal of Mass Emergencies and Disasters 12 (2): 141–158.10.1177/028072709401200201Suche in Google Scholar

Dynes, R. R., and E. L. Quarantelli. 1968. “Group Behavior Under Stress: A Required Convergence of Organizational and Collective Behavior Perspectives.” Sociology and Social Research 52 (4): 416–429.Suche in Google Scholar

European Parliament. 1995. “On the Protection of Individuals with regard to the Processing of Personal Data and the Free Movement of such Data.” Directive 95/46/EC. Accessed January 27, 2017. Available at http://ec.europa.eu/justice/policies/privacy/docs/95-46-ce/dir1995-46_part1_en.pdf.Suche in Google Scholar

Faraj, S., and Y. Xiao. 2006. “Coordination in Fast-Response Organizations.” Management Science 52 (4): 1155–1189.10.1287/mnsc.1060.0526Suche in Google Scholar

Fisher, C. W., and B. R. Kingma. 2001. “Criticality of Data Quality as Exemplified in Two Disasters.” Information & Management 39 (2): 109–116.10.1016/S0378-7206(01)00083-0Suche in Google Scholar

Gorman, J. C., N. J. Cooke, and J. L. Winner. 2006. “Measuring Team Situation Awareness in Decentralized Command and Control Environments.” Ergonomics 49 (12–13): 1312–1325.10.4324/9781315087924-11Suche in Google Scholar

Gilbert, F., J. B. Kennedy, and P. M. Schwartz. 2004. Fifth Annual Institute on Privacy Law: New Developments & Compliance Issues in a Security-Conscious World. New York: Practising Law Institute.Suche in Google Scholar

Gioia, D. A., K. G. Corley, and A. L. Hamilton. 2013. “Seeking Qualitative Rigor in Inductive Research Notes on the Gioia Methodology.” Organizational Research Methods 16 (1): 15–31.10.1177/1094428112452151Suche in Google Scholar

Holden, G. W 1988. “Investigating Social Relations with Computer-Presented Social Situations: An Alternative to Survey Research.” Social Science Computer Review 6 (1): 108–111.10.1177/089443938800600111Suche in Google Scholar

Jagannath, M., N. Phillips, and N. Shah. 2011. “A Right-Based Approach to Lawyering: Legal Empowerment as an Alternative to Legal Aid in Post-Disaster Haiti.” Northwestern Journal of International Human Rights 10 (1): 7–18.Suche in Google Scholar

Kapucu, N 2009. “Interorganizational Coordination in Complex Environments of Disasters: The Evolution of Intergovernmental Disaster Response Systems.” Journal of Homeland Security and Emergency Management 6 (1): 207–225.10.2202/1547-7355.1498Suche in Google Scholar

Kaufhold, M. A., and C. Reuter. 2016. “The Self-Organization of Digital Volunteers across Social Media: The Case of the 2013 European Floods in Germany.” Journal of Homeland Security and Emergency Management 13 (1): 137–166.10.1515/jhsem-2015-0063Suche in Google Scholar

Longstaff, P. H 2005. “Security, Resilience, and Communication in Unpredictable Environments such as Terrorism, Natural Disasters, and Complex Technology.” Available at http://pirp.harvard.edu/pubs_pdf/longsta/longsta-p05-3.pdf.Suche in Google Scholar

Luna, E. M 2001. “Disaster Mitigation and Preparedness: the Case of NGOs in the Philippines.” Disasters 25 (3): 216–226.10.1111/1467-7717.00173Suche in Google Scholar

Manoj, B. S., and A. H. Baker. 2007. “Communication Challenges in Emergency Response.” Communications of the ACM 50 (3): 51–53.10.1145/1226736.1226765Suche in Google Scholar

Mendonça, D., T. Jefferson, and J. Harrald. 2007. “Collaborative Adhocracies and Mix-and Match Technologies in Emergency Management.” Communications of the ACM 50 (3): 45–49.10.1145/1226736.1226764Suche in Google Scholar

Militello, L. G., E. S. Patterson, L. Bowman, and R. Wears. 2007. “Information Flow During Crisis Management: Challenges to Coordination in the Emergency Operations Center.” Cognition, Technology & Work 9 (1): 25–31.10.1007/s10111-006-0059-3Suche in Google Scholar

Paul, S. A., and M. C. Reddy. (2010)."Understanding together: sensemaking in collaborative information seeking," Proceedings of the 2010 ACM conference on Computer supported cooperative work. 321–330.10.1145/1718918.1718976Suche in Google Scholar

Pelling, M 2012. The Vulnerability of Cities: Natural Disasters and Social Resilience. London: Earthscan.10.4324/9781849773379Suche in Google Scholar

Popp, R., and J. Poindexter. 2006. “Countering Terrorism through Information and Privacy Protection Technologies.” IEEE Security & Privacy 4 (6): 18–27.10.1109/MSP.2006.147Suche in Google Scholar

Quarantelli, E. L 1988. “Disaster Crisis Management: a Summary of Research Findings.” Journal of Management Studies 25 (4): 373–385.10.1111/j.1467-6486.1988.tb00043.xSuche in Google Scholar

Radbruch, G 2006a. “Five Minutes of Legal Philosophy [1945].” Oxford Journal of Legal Studies 26 (1): 13–15.10.1093/ojls/gqi042Suche in Google Scholar

Radbruch, G 2006b. “Statutory Lawlessness and Supra-Statutory Law [1946].” Oxford Journal of Legal studies 26 (1): 1–11.10.1093/ojls/gqi041Suche in Google Scholar

Reuter, C., T. Ludwig, M. A. Kaufhold, and T. Spielhofer. 2016. “Emergency Services׳ Attitudes towards Social Media: A Quantitative and Qualitative Survey across Europe.” International Journal of Human-Computer Studies 95 (November): 96–111.10.1016/j.ijhcs.2016.03.005Suche in Google Scholar

Rico, R., M. Sanchez-Manzanares, F. Gil, and C. Gibson. 2008. “Team Implicit Coordination Processes: A Team Knowledge-Based Approach.” Academy of Management Review 33 (1): 163–184.10.5465/amr.2008.27751276Suche in Google Scholar

Steinke, G 2002. “Data Privacy Approaches from US and EU Perspective.” Telematics and Informatics 19 (2): 193–200.10.1016/S0736-5853(01)00013-2Suche in Google Scholar

Stern, E. K., and G. Saathoff. 2012. “Crisis Leadership and Military Community Resilience.” Journal of Homeland Security and Emergency Management 9 (2): 1–18.10.1515/1547-7355.1957Suche in Google Scholar

Swire, P. P 2006. “Privacy and Information Sharing in the War on Terrorism.” Villanova Law Review 51 (4): 951–980.Suche in Google Scholar

Taylor, M., and D. C. Perry. 2005. “The Diffusion of Traditional and New Media Tactics in Crisis Communication.” Public Relations Review 31 (2): 209–217.10.1016/j.pubrev.2005.02.018Suche in Google Scholar

Topper, C. M., and K. M. Carley. 1999. “A Structural Perspective on the Emergence of Network Organizations.” Journal of Mathematical Sociology 24 (1): 67–96.10.1080/0022250X.1999.9990229Suche in Google Scholar

Turoff, M 2002. “Past and Future Emergency Response Information Systems.” Communications of the ACM 45 (4): 29–32.10.1145/505248.505265Suche in Google Scholar

Veiligheidsregio Amsterdam-Amstelland. 2014. Handboek Informatiemanagement Veiligheidsregio Amsterdam-Amstelland.Suche in Google Scholar

Van Gemert, F 2010. “Kwalitatieve Databronnen in de Criminologie.”. In Kwalitatieve Methoden en Technieken in de Criminologie. , edited by Decorte, T., and D. Zaitch, (Eds.), 147–172. Leuven: Publisher Acco.Suche in Google Scholar

Van Veldhuisen, A., R. Hagelstein, I. Voskamp, and R. Van Genderen. 2013. Evaluatie Wet Veiligheidsregio’s. Utrecht: Andersson Elffers Felix.Suche in Google Scholar

Volkskrant. Turkish Airlines: Geen Doden bij Crash 2009. Accessed January 22, 2017. Available on http://www.volkskrant.nl/binnenland/turkish-airlines-geen-doden-bij-crash∼a318077/.Suche in Google Scholar

Von Lubitz, D. K. J. E., F. E. Beakley, and F. Patricelli. 2008. “Disaster Management: The Structure, Function, and Significance of Network-Centric Operations.” Journal of Homeland Security, and Emergency Management 5 (2): 1–24.10.2202/1547-7355.1411Suche in Google Scholar

Wolbers, J., and K. Boersma. 2013. “The Common Operational Picture as Collective Sensemaking.” Journal of Contingencies and Crisis Management 21 (4): 186–199.10.1111/1468-5973.12027Suche in Google Scholar

Yates, D., and S. Paquette. 2011. “Emergency Knowledge Management and Social Media Technologies: A Case Study of the 2010 Haitian Earthquake.” International Journal of Information Management 31 (1): 6–13.10.1002/meet.14504701243Suche in Google Scholar

Published Online: 2017-06-23

©2017 Walter de Gruyter GmbH, Berlin/Boston

Heruntergeladen am 23.11.2025 von https://www.degruyterbrill.com/document/doi/10.1515/jhsem-2016-0060/html
Button zum nach oben scrollen