5. The Customers

Kapitel in diesem Buch

1. Frontmatter i
2. Contents vii
3. Foreword ix
4. Acknowledgments xv
5. 1. Introduction 1
6. 2. Vignettes of Work in the Field 14
7. 3. Territories: The Geography of the Service Triangle 62
8. 4. The Technicians 66
9. 5. The Customers 78
10. 6. Talking about Machines, and Bits Thereof ... 89
11. 7. The Work of Service 104
12. 8. War Stories of the Service Triangle 125
13. 9. Warranted and Other Conclusions 144
14. References 163
15. Index 167