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2. Communication

  • Suzanne Gordon , Patrick Mendenhall and Bonnie Blair O’Connor
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Beyond the Checklist
This chapter is in the book Beyond the Checklist
© 2019 Cornell University Press, Ithaca

© 2019 Cornell University Press, Ithaca

Chapters in this book

  1. Frontmatter i
  2. Contents v
  3. Foreword vii
  4. Acknowledgments ix
  5. Introduction 1
  6. 1. History of Crew Resource Management 15
  7. 2. Communication 40
  8. 3. Case Study: Maimonides Medical Center 63
  9. 4. Team Building 79
  10. 5. Case Study: Osher Clinical Center for Complementary and Integrative Medical Therapies 102
  11. 6. Workload Management 117
  12. 7. Case Study: Interprofessional Education and Practice at the University of Toronto 135
  13. 8. Threat and Error Management 147
  14. 9. Why CRM Worked 157
  15. 10. The Problems in Medicine 178
  16. 11. Conclusion 206
  17. Appendix: Maimonides Medical Center Code of Mutual Respect 225
  18. Glossary 235
  19. Notes 239
  20. Index 251
https://doi.org/10.7591/9780801465789-005

Chapters in this book

  1. Frontmatter i
  2. Contents v
  3. Foreword vii
  4. Acknowledgments ix
  5. Introduction 1
  6. 1. History of Crew Resource Management 15
  7. 2. Communication 40
  8. 3. Case Study: Maimonides Medical Center 63
  9. 4. Team Building 79
  10. 5. Case Study: Osher Clinical Center for Complementary and Integrative Medical Therapies 102
  11. 6. Workload Management 117
  12. 7. Case Study: Interprofessional Education and Practice at the University of Toronto 135
  13. 8. Threat and Error Management 147
  14. 9. Why CRM Worked 157
  15. 10. The Problems in Medicine 178
  16. 11. Conclusion 206
  17. Appendix: Maimonides Medical Center Code of Mutual Respect 225
  18. Glossary 235
  19. Notes 239
  20. Index 251
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