Chapters in this book

1. Frontmatter i
2. Contents vii
3. Acknowledgments ix
4. Introduction: Change in Texas xiii
5. 1. History and Development of the Survey of Organizational Excellence 1
6. 2. The Survey Concept in Organizational Development 19
7. 3. Guidelines for Understanding the SOE Data 39
8. 4. Procedures for Organizational Assessment and Intervention 54
9. 5. Using the SOE in Changing the Organization 76
10. 6. Some Results from Organizations Using the SOE 95
11. 7. How the Pursuit of Quality Undermines the Mass Production/Bureaucratic Model 121
12. 8. Creating the New Paradigm: Thinking Organizations 137
13. Appendix A. Survey of Organizational Excellence 159
14. Appendix B. Examples of Custom Questions and Use of Additional Demographic Options 164
15. Appendix C. Survey Checklists 167
16. Appendix D. Survey Customers 173
17. Notes 179
18. Bibliography 187
19. Index 193