University of Texas Press
Reinventing Texas Government
About this book
The Survey of Organizational Excellence is revolutionizing the operation of Texas state agencies and other governmental and private organizations. Developed and refined over the last twenty years by a team of researchers led by Michael Lauderdale, the survey is a proven tool for improving the effectiveness of state government services through surveys of employee attitudes toward their organizations.
In this book, Lauderdale gives a history of the survey and its use under four governors, including George W. Bush. He explains what the survey is, how to use it, and how to apply its results to organizational change and improvement. Step-by-step instructions for planning, implementing, and evaluating the survey are enhanced with real-life case studies from the 140,000 surveys that have been distributed and used by more than 75 different organizations. Lauderdale also sets the survey in a broader perspective by identifying some of the forces currently impelling change in organizations throughout our society and exploring where this push for change is taking us.
Author / Editor information
Michael L. Lauderdale holds the Clara Pope Willoughby Centennial Professorship in Social Work at the University of Texas at Austin.
Topics
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Frontmatter
i -
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Contents
vii -
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Acknowledgments
ix -
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Introduction: Change in Texas
xiii -
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1. History and Development of the Survey of Organizational Excellence
1 -
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2. The Survey Concept in Organizational Development
19 -
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3. Guidelines for Understanding the SOE Data
39 -
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4. Procedures for Organizational Assessment and Intervention
54 -
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5. Using the SOE in Changing the Organization
76 -
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6. Some Results from Organizations Using the SOE
95 -
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7. How the Pursuit of Quality Undermines the Mass Production/Bureaucratic Model
121 -
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8. Creating the New Paradigm: Thinking Organizations
137 -
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Appendix A. Survey of Organizational Excellence
159 -
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Appendix B. Examples of Custom Questions and Use of Additional Demographic Options
164 -
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Appendix C. Survey Checklists
167 -
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Appendix D. Survey Customers
173 -
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Notes
179 -
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Bibliography
187 -
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Index
193
