Chapters in this book

1. Front Matter i
2. Contents vii
3. Foreword ix
4. Acknowledgments xv
5. Introduction Twenty-First-Century Exigencies 3
6. 1 Institutional Ethnography 22
7. 2 How Work takes Shape 47
8. 3 The Annual Review as “Boss Text” and the Coordination of Writing Center Work 78
9. 4 Mapping Information Literacy in a First-Year Writing Program 108
10. Conclusion Looking up, Studying up, Standing up 132
11. Notes 137
12. References 139
13. About the Author 147
14. Index 149