Chapters in this book

1. Frontmatter i
2. Contents vii
3. Foreword ix
4. Preface xiii
5. 1. Introduction 1
6. PART I. The Ecology of Social Administration
7. 2. Social Administration and Community 21
8. 3. The Social Agency 42
9. 4. Social Administration and Organization 59
10. PART II. Elements of Social Administration
11. 5. Leadership and Decision-Making 91
12. 6. The Process of Management 108
13. 7. Management Models 128
14. PART III. The Process of Institutionalization
15. 8. Policy, Institutions, and Strategic Action 147
16. 9. Administrative Planning 164
17. 10. Implementation 182
18. 11. Operations 201
19. 12. Accountability 224
20. 13. Program Evaluation 240
21. PART IV. Communications and Information
22. 14. Administrative Communication 255
23. 15. Administrative Information Systems 270
24. PART V. Empowerment
25. 16. Administrative Authority 289
26. 17. Power and Influence 309
27. 18. Marketing, Public Relations, and Advertising 330
28. PART VI. Human and Financial Capital
29. 19. Personnel Systems 349
30. 20. Human Resources 366
31. 21. Financial Management 389
32. 22. Financial Inflows 407
33. 23. Budgeting 431
34. PART VII. Topics in Social Administration
35. 24. Social Administration and Purchase of Service Contracts 453
36. 25. Ethics and Administration 468
37. 26. Human Diversity and Administrative Justice 485
38. 27. Governance Issues: Boards and Directorates 502
39. Afterword 527
40. APPENDIX 1 529
41. APPENDIX 2 531
42. APPENDIX 3 535
43. APPENDIX 4 539
44. APPENDIX 5 541
45. NOTES 543
46. REFERENCES 561
47. INDEX 597