Kapitel in diesem Buch

1. Frontmatter I
2. Contents VII
3. Preface XI
4. 1. Assessing the Impacts of Computing on People in Organizations 1
5. 2. Studying End-User Computing 16
6. 3. Utilization of Computing 36
7. 4. Staff Professionals and Computers: Types of Utilization by End Users 56
8. 5. Performance Benefits from Computing 74
9. 6. Police Detectives and Computers: Productivity Impacts 90
10. 7. Problems with Computing 110
11. 8. Clerks and Computing: The Problem/Benefit Mix 123
12. 9. Computing and Control in the Work Environment 140
13. 10. Managers and Computers: Control 164
14. 11. End-User Computing: An Overview of Findings 182
15. 12. People and Computers 206
16. Appendix: Research Methodology and Data 223
17. Notes 247
18. References 255
19. Index 265