5 The art of co-creation: service innovation in Europe
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Chris Fox
Abstract
We are living in the age of rapid change characterised by an ageing population, mass immigration, digitalisation, interconnectedness and transformation of the political landscape. The pace of the change is fast and it poses new challenges for the design of public services, but also many new opportunities. This chapter is based on the findings of the Horizon 2020 CoSIE project, building on the idea that public sector innovations can be best achieved by creating collaborative partnerships between service providers (public sector agencies, third sector organisations, private companies) and citizens who benefit from services either directly or indirectly. The goal is to contribute to democratic renewal and social inclusion through co-creating public services by engaging diverse citizen groups and stakeholders in varied public services. This chapter draws together ideas about co-creation, social innovation, social investment and individual and collective values and shows the relationship between these concepts and how they can support innovation in public services.
Abstract
We are living in the age of rapid change characterised by an ageing population, mass immigration, digitalisation, interconnectedness and transformation of the political landscape. The pace of the change is fast and it poses new challenges for the design of public services, but also many new opportunities. This chapter is based on the findings of the Horizon 2020 CoSIE project, building on the idea that public sector innovations can be best achieved by creating collaborative partnerships between service providers (public sector agencies, third sector organisations, private companies) and citizens who benefit from services either directly or indirectly. The goal is to contribute to democratic renewal and social inclusion through co-creating public services by engaging diverse citizen groups and stakeholders in varied public services. This chapter draws together ideas about co-creation, social innovation, social investment and individual and collective values and shows the relationship between these concepts and how they can support innovation in public services.
Chapters in this book
- Front Matter i
- Contents vii
- List of figures and tables x
- List of abbreviations xi
- Notes on contributors xiii
- Introduction 1
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Framing social innovation and social work
- Social work and social innovation: how the twain can meet 11
- How to change our neighbourhoods, regions and the world: using symptoms, systems and transformation as a framework for social innovation and social work 24
- Social work, social innovation, discretion and creativity: day-to-day innovation of practice 41
- Potential for social innovation in social work: applying the capability approach 54
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Examples of social innovations in social work across Europe
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Co-creation and co-production of social services: social innovation in practice
- The art of co-creation: service innovation in Europe 71
- Promoting social services innovation: regional and local examples from across Europe 84
- Co-creation in action: lessons from the CoSIE project 98
- Social innovation and service users’ involvement: enhancing the knowledge of social work 112
- Moderating processes of social innovation: insights from a case study on labour market activation 124
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Education and learning: social innovation in social work education and learning
- Regional learning networks in the social welfare domain: drivers of social innovation in social work 139
- Putting learning communities into practice: innovation of social work education 150
- Learning from innovation processes: introducing Easy Language in adult protection services 164
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Community work, community-led innovation and collective action
- The rediscovery of community: community development as social innovation 179
- Climate change from a green social work perspective: responding to a constantly evolving crisis challenging social work practice 193
- Co-creation of nature-based solutions: guidelines for citizen engagement 208
- Innovating social work practices to better address homelessness: participatory action research with community services in Italy 223
- Challenging the power status quo: paradoxes in grassroots social innovation 236
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Social entrepreneurship: inclusive and regenerative models of social business and innovation for sustainable impact
- Social entrepreneurship as social innovation: what about social work? 251
- The growing rhetoric of entrepreneurship in times of crisis: future challenges of social work in the case of Portugal 263
- Unlimited incubators for belonging, cohesion and impact: nurturing ‘what is already there’ 276
- Developing the innovative power of social work: synthesis and future directions 289
- Index 298
Chapters in this book
- Front Matter i
- Contents vii
- List of figures and tables x
- List of abbreviations xi
- Notes on contributors xiii
- Introduction 1
-
Framing social innovation and social work
- Social work and social innovation: how the twain can meet 11
- How to change our neighbourhoods, regions and the world: using symptoms, systems and transformation as a framework for social innovation and social work 24
- Social work, social innovation, discretion and creativity: day-to-day innovation of practice 41
- Potential for social innovation in social work: applying the capability approach 54
-
Examples of social innovations in social work across Europe
-
Co-creation and co-production of social services: social innovation in practice
- The art of co-creation: service innovation in Europe 71
- Promoting social services innovation: regional and local examples from across Europe 84
- Co-creation in action: lessons from the CoSIE project 98
- Social innovation and service users’ involvement: enhancing the knowledge of social work 112
- Moderating processes of social innovation: insights from a case study on labour market activation 124
-
Education and learning: social innovation in social work education and learning
- Regional learning networks in the social welfare domain: drivers of social innovation in social work 139
- Putting learning communities into practice: innovation of social work education 150
- Learning from innovation processes: introducing Easy Language in adult protection services 164
-
Community work, community-led innovation and collective action
- The rediscovery of community: community development as social innovation 179
- Climate change from a green social work perspective: responding to a constantly evolving crisis challenging social work practice 193
- Co-creation of nature-based solutions: guidelines for citizen engagement 208
- Innovating social work practices to better address homelessness: participatory action research with community services in Italy 223
- Challenging the power status quo: paradoxes in grassroots social innovation 236
-
Social entrepreneurship: inclusive and regenerative models of social business and innovation for sustainable impact
- Social entrepreneurship as social innovation: what about social work? 251
- The growing rhetoric of entrepreneurship in times of crisis: future challenges of social work in the case of Portugal 263
- Unlimited incubators for belonging, cohesion and impact: nurturing ‘what is already there’ 276
- Developing the innovative power of social work: synthesis and future directions 289
- Index 298
