SIX Commissioning for service resilience

Kapitel in diesem Buch

1. Frontmatter i
2. Contents iii
3. List of boxes, figures and tables v
4. List of abbreviations vii
5. Notes on contributors ix
6. Acknowledgements xi
7. Introduction 1
8. Part One. The commissioning cycle
9. ONE New models of strategic commissioning 19
10. TWO Needs assessment 43
11. THREE Decision making and priority setting 63
12. FOUR Procurement and market management 85
13. FIVE Decommissioning services 111
14. SIX Commissioning for service resilience 133
15. SEVEN Commissioning for quality and outcomes 145
16. Part Two. Key themes
17. EIGHT The economics of commissioning 169
18. NINE Public and user involvement in commissioning 189
19. TEN The impact of joint commissioning 209
20. ELEVEN Commissioning in an era of personalisation 225
21. Part Three. Conclusion and next steps
22. TWELVE Conclusion and next steps 245
23. Index 249