Chapters in this book

1. Frontmatter i
2. Contents vii
3. Introduction 1
4. Part 1: In the Lab
5. 1. Polarities and Paradoxes: What Are They and How Do They Work? 13
6. 2. The Limitations of Either/Or Thinking 40
7. 3. Thinking from a Both/And Perspective 52
8. 4. How to Balance between Opposite Poles 89
9. Part 2: At Work
10. Introduction 125
11. 5. Setting the Strategic Direction and Steering the Business 127
12. 6. Change 162
13. 7. Where People and Organizations Come Together 209
14. 8. Conducting the Paradoxical Dialogue 240
15. 9. Paradoxically Competent 266
16. Epilogue: Where Do We Go from Here? Back to the Basics 295
17. Appendix A: List of Common Polarities 297
18. Appendix B: Paradoxical Organization Scan 303
19. Index 307
20. About the Author 319