Kapitel in diesem Buch

1. Frontmatter i
2. Contents viii
3. Introduction 1
4. I. THE ARGUMENT
5. The Argument in a Nutshell 17
6. Recurring Flaws 23
7. II. THE BACKGROUND
8. The Origins of Measuring and Paying for Performance 29
9. Why Metrics Became So Popular 39
10. Principals, Agents, and Motivation 49
11. Philosophical Critiques 59
12. III. THE MISMEASURE OF ALL THINGS? Case Studies
13. Colleges and Universities 67
14. Schools 89
15. Medicine 103
16. Policing 125
17. The Military 131
18. Business and Finance 137
19. Philanthropy and Foreign Aid 153
20. Excursus
21. When Transparency Is the Enemy of Performance: Politics, Diplomacy, Intelligence, and Marriage 159
22. IV. CONCLUSIONS
23. Unintended but Predictable Negative Consequences 169
24. When and How to Use Metrics: A Checklist 175
25. Acknowledgments 184
26. Notes 188
27. Index 213