Startseite Linguistik & Semiotik “The helm is lost!”: Reframing psychological matters in non-routine technologically mediated interaction in a maritime context
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“The helm is lost!”: Reframing psychological matters in non-routine technologically mediated interaction in a maritime context

  • Lisa Loloma Froholdt

    Lisa L. Froholdt received a Ph.D. in Maritime Human Factors from the University of Southern Denmark and was recently appointed as Director of Research and Development at the Copenhagen School of Marine Engineering and Technology Management in Denmark. Her research interests include Maritime Human Factors and Psychology in non-routine situations. Address for correspondence: Copenhagen School of Marine Engineering and Technology Management in Denmark, Gyrithe Lemches Vej 20, 2800 Lyngby, Denmark. Email: lf@msk.dk

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Veröffentlicht/Copyright: 13. März 2019

Abstract

The maritime industry is a dangerous and highly technologically saturated sector. Unfortunately, advancement in automation and technology have not minimised human error as intended. Interaction between humans and technology in the industry is also overtly pre-scripted. The main reason for this is to reduce human error by ensuring predictability in interaction. Ultimately, investigations of non-routine interaction are often based on a hindsight view of what went wrong in a given situation. This article analyses a collection of non-routine interactions that derive from a larger data corpus, using Discursive Psychology and Conversation Analysis. It argues that such a study can capture what is missing from some investigations, namely, what makes sense for crews in the context of a given non-routine situation. Despite the constraints and the challenges of technological complexity, this article argues that reframing psychological matters in non-routine technologically mediated interaction can be a new way of showing how such matters are dynamic, visible and manageable. This can inform the general debate of how to minimise human error, and more specifically, provide insight into the increasing inclusion of technology and as a consequence, the equally increasing amount of technologically mediated interaction that we will see in the future.

About the author

Lisa Loloma Froholdt

Lisa L. Froholdt received a Ph.D. in Maritime Human Factors from the University of Southern Denmark and was recently appointed as Director of Research and Development at the Copenhagen School of Marine Engineering and Technology Management in Denmark. Her research interests include Maritime Human Factors and Psychology in non-routine situations. Address for correspondence: Copenhagen School of Marine Engineering and Technology Management in Denmark, Gyrithe Lemches Vej 20, 2800 Lyngby, Denmark. Email: lf@msk.dk

Appendix

  Transcription key

(0.5)The number in brackets indicates a pause in seconds.
(.)A fullstop in brackets indicates a pause that is shorter than 2/10th of a second.
.hhA fullstop before an h indicates a speaker’s audible “in-breath”. The more h’s, the longer the “in-breath”.
hhAn h indicates a speaker’s audible “out-breath”. The more h’s, the longer the “out-breath”.
:A colon indicates that a speaker prolongs a sound or word.
!An exclamation mark indicates animated or emphatic tone.
(guess)The word in brackets indicates the author’s guess of an unclear or fragmented sound or utterance.
.A fullstop indicates an ending-like tone and not necessarily the ending of a sentence.
↑↓An arrow up or down indicates a strong shift in tone, either rising or falling.
LARGEWords written in CAPITAL mark the utterance as spoken noticeably higher in volume than the surrounding utterances.
˚ ˚Degrees indicates that the utterance between the signs is noticeably lower in volume than the surrounding utterances.
><“Larger than” and “Lesser than” signs enclose fragments or words that are uttered noticeably higher in volume than the utterances surrounding the signs.
[ ]Square brackets indicate a speaker overlapping another speaker’s talk

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Published Online: 2019-03-13
Published in Print: 2019-03-26

© 2019 Walter de Gruyter GmbH, Berlin/Boston

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