Tensions, ambivalence, and contradiction: a small story analysis of discursive identity construction in the South African workplace
-
Marcelyn Oostendorp
Marcelyn Oostendorp is Lecturer in the Department of General Linguistics at Stellenbosch University. Her research interests include discourses and other (multimodal) meaning-making resources in the multilingual context of South Africa.und Tamiryn Jones
Tamiryn Jones completed her PhD at the Department of General Linguistics at Stellenbosch University. Her research investigated performance assessment discourses as a genre as well as identity construction and membership within the South African workplace.
Abstract
Recently there has been an increased focus on narratives produced within or about the workplace. A number of different analytical approaches to narrative exist and there has been quite a vigorous debate between researchers interested in life stories (or so-called big stories) and those researchers proposing an increased focus on small stories. This paper will use small story analysis (SSA) to examine workplace identity in discourses on organizational processes in one workplace in South Africa. The data for this study were collected by conducting interviews and focus group discussions with 19 members of a large South African retail company. We find that participants often introduce small stories which offer discourses that contradict or contest “official” company discourses (or the so-called sanctioned grand narrative stories). We argue that small stories can be a valuable resource to investigate organizational discourses, as participants often introduce questions of identity which do not necessarily fit the dominant organizational discourses through small stories. Small story analysis seems to be an ideal tool to investigate contradictions and inconsistencies which occur in all discourses but are typical of contexts of diversity and transformation such as the South African workplace.
About the authors
Marcelyn Oostendorp is Lecturer in the Department of General Linguistics at Stellenbosch University. Her research interests include discourses and other (multimodal) meaning-making resources in the multilingual context of South Africa.
Tamiryn Jones completed her PhD at the Department of General Linguistics at Stellenbosch University. Her research investigated performance assessment discourses as a genre as well as identity construction and membership within the South African workplace.
References
Bamberg, Michael. 1997. Positioning between structure and performance. Journal of Narrative and Life History7(1–4). 335–342.10.1075/jnlh.7.42posSuche in Google Scholar
Bamberg, Michael. 2004. Considering counter narratives. In MichalBamberg & MollyAndrews (eds.), Considering counter narratives: Narrating, resisting, making sense, 351–317. Amsterdam & Philadelphia, PA: John Benjamins.10.1075/sin.4.43bamSuche in Google Scholar
Bamberg, Michael. 2006. Stories: Big or small: Why do we care?Narrative Inquiry16(1). 139–147.10.1075/ni.16.1.18bamSuche in Google Scholar
Bamberg, Michael & AlexandraGeorgakopoulou. 2008. Small stories as a new perspective in narrative and identity analysis. Text and Talk28(3). 377–396.10.1515/TEXT.2008.018Suche in Google Scholar
Barkhuizen, Gary. 2009. An extended positioning analysis of a pre-service teacher’s “Better Life” small story. Applied Linguistics31(2). 282–300.10.1093/applin/amp027Suche in Google Scholar
Bhabha, Homi K. 1988. The commitment to theory. New Formations5. 5–23.Suche in Google Scholar
Bhatia, Vijah K. 1993. Analysing genre: Language use in professional settings. London: Longman.Suche in Google Scholar
Bucholtz, Mary & KiraHall. 2005. Identity and interaction. Theory and data. Multilingua27(1/2). 151–163.10.1515/MULTI.2008.008Suche in Google Scholar
Candlin, Christopher & SrikantSarangi (eds.). 2011. Handbook of communication in organisations and professions. Berlin & New York: Mouton de Gruyter.10.1515/9783110214222Suche in Google Scholar
Clandinin, D. Jean (ed.). 2007. Handbook of narrative inquiry. Thousand Oaks, CA: Sage.Suche in Google Scholar
Damane, Muphuthumi B. 2001. Executive commentary. Academy of Management Executive15(3). 34.10.5465/AME.2001.17571453Suche in Google Scholar
Davies, B. 2005. Communities of practice: Legitimacy not choice. Journal of Sociolinguistics9(4). 557–581.10.1111/j.1360-6441.2005.00306.xSuche in Google Scholar
Dunford, Richard & DeborahJones. 2000. Narrative and strategic change. Human Relations56(9). 1207–1226.10.1177/0018726700539005Suche in Google Scholar
Erasmus, Zimitri & EdgarPieterse. 1999. Conceptualizing coloured identities in Western Cape, South Africa. In M. Palmberg (ed.), National identity and democracy in Africa, 167–187. Cape Town: Capture Press.Suche in Google Scholar
Ford, Jeffrey & LaurieFord. 1996. The role of conversations in producing intentional change in organizations. Academy of Management Review20(3). 541–570.10.5465/amr.1995.9508080330Suche in Google Scholar
Freeman, Mark. 2006. Life “on holiday”? In defense of big stories. Narrative Inquiry16(1). 131–138.10.1075/ni.16.1.17freSuche in Google Scholar
Georgakopoulou, Alexandra. 2006. Thinking big with small stories in narrative and identity analysis. Narrative Inquiry16(1). 122–130.10.1075/ni.16.1.16geoSuche in Google Scholar
Georgakopoulou, Alexandra. 2012. Narrative analysis. In RuthWodak, BarbaraJohnstone & PaulKerswill (eds.), The Sage handbook of sociolinguistics, 396–412. London: Sage.10.4135/9781446200957.n28Suche in Google Scholar
Gqola, Phumla. 2001. Defining people: Analyzing power, language and representation in metaphors of the New South Africa. Transformation47. 94–106.Suche in Google Scholar
Grant, Terri. 2007. Transformation challenges in the South African workplace: A conversation with Melissa Steyn of iNCUDISA. Business Communication Quarterly70. 93–98.10.1177/108056990707000117Suche in Google Scholar
Grant, David, TomKeenoy & CliffOswick. 2001. Organizational discourse: Key contributions and challenges. International Studies of Management and Organization31(3). 5–24.10.1080/00208825.2001.11656818Suche in Google Scholar
Hardy, Cynthia. 2001. Researching organizational discourse. International Studies of Management and Organization31(3). 25–47.10.1080/00208825.2001.11656819Suche in Google Scholar
Hardy, Cynthia & NelsonPhillips. 1999. No joking matter: Discursive struggle in the Canadian refugee system. Organization Studies20. 1–24.10.1177/0170840699201001Suche in Google Scholar
Holmes, Janet & MiriamMeyerhoff. 1999. The community of practice: Theories and methodologies in language and gender research. Language in Society28(2). 173–183.10.1017/S004740459900202XSuche in Google Scholar
Iedema, Rick & RuthWodak. 1999. Introduction: Organizational discourses and practices. Discourse and Society10. 5–19.10.1177/0957926599010001001Suche in Google Scholar
Kasanga, Luanga A. 2001. Intercultural sociolinguistics and communication research in South Africa: Its relevance to academic settings and the service industry. Southern African Linguistics and Applied Language Studies19. 253–273.10.2989/16073610109486291Suche in Google Scholar
Koester, Almut J. 2006. Investigating workplace discourse. New York: Routledge.10.4324/9780203015742Suche in Google Scholar
Longhurst, Robyn. 2009. Interviews: In-depth, semi-structured. In R. Kitchin & N. Thrift (eds.), International encyclopaedia of human management geography, 580–584. Oxford: Elsevier.10.1016/B978-008044910-4.00458-2Suche in Google Scholar
Lyotard, Jean-Francois. 1984. The postmodern condition: A report on knowledge. Manchester: Manchester University Press.10.2307/1772278Suche in Google Scholar
Morgan, David L. 1996. Focus groups. Annual Review of Sociology22. 129–152.10.1146/annurev.soc.22.1.129Suche in Google Scholar
Mumby, Dennis. 1998. Power, politics and organizational communication: Theoretical perspectives. In F. Jablin & L. Putnam (eds.), The new handbook of organizational communication, 246–258. London: Sage.Suche in Google Scholar
Mumby, Dennis. 2005. Theorizing resistance in organization studies: A dialectical approach. Management Communication Quarterly19. 19–44.10.1177/0893318905276558Suche in Google Scholar
Olinger, Andrea R. 2011. Constructing identities through “discourse”: Stance and interaction in collaborative college writing. Linguistics and Education22. 273–286.10.1016/j.linged.2011.04.001Suche in Google Scholar
Paltridge, Brian. 2006. Discourse analysis: An introduction. London & New York: Continuum.Suche in Google Scholar
Phillips, Nelson & CynthiaHardy. 1997. Managing multiple identities: Discourse legitimacy and resources in the UK refugee system. Organization4(2). 159–185.10.1177/135050849742002Suche in Google Scholar
Phoenix, Cassandra & AndrewSparkes. 2009. Being Fred: Big stories, small stories and the accomplishment of a positive ageing identity. Qualitative Research9. 219–236.10.1177/1468794108099322Suche in Google Scholar
Rhodes, Carl. 2000. Doing knowledge at work, dialogue, monologue and power in organization learning. In JohnGarrick & CarlRhodes (eds.), Research and knowledge at work, 217–231. London: Routledge.10.4324/9780203461358.ch12Suche in Google Scholar
Rhodes, Carl & AndrewBrown. 2005. Narrative, organizations and research. International Journal of Management Reviews7(3). 167–188.10.1111/j.1468-2370.2005.00112.xSuche in Google Scholar
Sarangi, Srikant & ChristopherCandlin. 2011. Professional and organisational practice: A discourse/communication perspective. In ChristopherCandlin & SrikantSarangi (eds.), Handbook of communication in organisations and professions, 3–58. Berlin & New York: Mouton de Gruyter.10.1515/9783110214222.3Suche in Google Scholar
Schnurr, Stephanie. 2012. Exploring professional communication: Language in action. London: Routledge.10.4324/9780203095324Suche in Google Scholar
Schnurr, Stephanie, MeredithMarra & JanetHolmes. 2007. Being (im)polite in New Zealand workplaces: Maori and Pakeha leaders. Journal of Pragmatics39. 712–729.10.1016/j.pragma.2006.11.016Suche in Google Scholar
Stanley, Liz. 2010. On small and big stories of the quotidian: The commonplace and the extraordinary in narrative inquiry. In DavidRobinson, PamelaFisher, TraceyYeadon-Lee, Sarah-JaneRobinson & PeteWoodcock (eds.), Narrative memory and ordinary lives, 1–24. Huddersfield: University of Huddersfield.Suche in Google Scholar
Wenger, Etienne. 1998. Communities of practice. New York: Cambridge University Press.10.1017/CBO9780511803932Suche in Google Scholar
©2015 by De Gruyter Mouton
Artikel in diesem Heft
- Frontmatter
- Announcement
- Wax on, wax off: mediatized Asian masculinity through Hollywood martial arts films
- Tensions, ambivalence, and contradiction: a small story analysis of discursive identity construction in the South African workplace
- Evaluative Stances in Persuasive Essays by Undergraduate Students: Focusing on Appreciation Resources
- An exploratory comparison of the use of modifiers by native speakers of English and Mandarin Chinese in academic lectures
- Young adult literacy learners describe the text–orality nexus
Artikel in diesem Heft
- Frontmatter
- Announcement
- Wax on, wax off: mediatized Asian masculinity through Hollywood martial arts films
- Tensions, ambivalence, and contradiction: a small story analysis of discursive identity construction in the South African workplace
- Evaluative Stances in Persuasive Essays by Undergraduate Students: Focusing on Appreciation Resources
- An exploratory comparison of the use of modifiers by native speakers of English and Mandarin Chinese in academic lectures
- Young adult literacy learners describe the text–orality nexus