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The Interplay of Humans, Technology, and Organizations in Realizing AI’s Productivity Promise

  • Katharina Hölzle ORCID logo EMAIL logo , Robert Rose ORCID logo and Verena Lisa Kaschub ORCID logo
Published/Copyright: September 16, 2024

Abstract

The integration of artificial intelligence (AI) in the workplace is at a nascent stage, presenting both substantial opportunities and challenges for productivity growth. We argue that AI’s potential will only be truly realized through strategic investments in human skills and comprehensive organizational redesign. Drawing on interdisciplinary insights, we highlight the critical role of AI-human collaboration, continuous workforce skill development, and adaptive organizational practices. We conclude with recommendations to create a human-centered environment conducive to AI-driven productivity gains through its assistance, augmentation, and automation capabilities.

JEL Classification: J24; O32; O33

Corresponding author: Katharina Hölzle, Institute for Human Factors Engineering, University of Stuttgart, Nobelstr. 12, Stuttgart 70174, Germany; and Fraunhofer Institute for Industrial Engineering IAO, Nobelstr. 12, Stuttgart 70569, Germany, E-mail:

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Received: 2024-08-06
Accepted: 2024-08-22
Published Online: 2024-09-16

© 2024 Walter de Gruyter GmbH, Berlin/Boston

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