Chapters in this book

1. Frontmatter 1
2. Contents 5
3. 1. Introduction, or: From IT Projects to Organisational Ethnography 11
4. 2. Anthropology, Organisational Systems and Misunderstandings 21
5. 3. Fieldwork in Corporate Offices 51
6. Part I: The Organisation as a Social System
7. The Organisation as a Social System 77
8. 4. System/Environment Boundaries 81
9. 5. Internal Differentiation: The Offices 121
10. 6. Formal Boundaries, Informal Bridges: Departments and Teams 155
11. Part II: Working Misunderstandings
12. Working Misunderstandings 175
13. 7. Working Misunderstandings 179
14. 8. Collaboration as a Working Misunderstanding 191
15. 9. Modus intentional: Date games 201
16. 10. Modus Non-Intentional: Project Representations 227
17. 11. Conclusion 281
18. Acknowledgments 293
19. List of Figures 295
20. References 297