Chapter 9 Informing Users and Understanding Their Needs

Chapters in this book

1. Frontmatter 1
2. Contents 5
3. Chapter 1 Setting the Scene 11
4. Chapter 2 The Needs Of Parliaments For Information 19
5. Chapter 3 Services Which Can Be Provided 25
6. Chapter 4 Collection Development Policies 31
7. Chapter 5 Making Services Available 39
8. Chapter 6 Information and Library Services 47
9. Chapter 7 Research Services 59
10. Chapter 8 Defining Quality 67
11. Chapter 9 Informing Users and Understanding Their Needs 73
12. Chapter 10 Staffing Needs 81
13. Chapter 11 Parliamentary ICT and Legislative Libraries 89
14. Chapter 12 Finance 99
15. Chapter 13 Relations With Other Parts of the Parliamentary Service 107
16. Chapter 14 Sharing Good Practice Between Parliamentary Libraries 113
17. Chapter 15 Information for the Public and Schools 119
18. Chapter 16 Archiving Parliamentary Material 125
19. Chapter 17 Conclusions 131