Total Quality Management. Theory and Practice: Englischsprachiger Text mit zweisprachigem Index

Bernhard Wheaton; Birgit Schrott

Book

Total Quality Management. Theory and Practice

Englischsprachiger Text mit zweisprachigem Index

Bernhard Wheaton and Birgit Schrott

Languages: English, German

Published/Copyright: 1998

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Lehr- und Handbücher zu Sprachen und Kulturen

About this book

Gut lesbare Einführung in ein Thema, das mittlerweile in allen Branchen große Bedeutung erlangt hat. Das Buch richtet sich an Studierende der Betriebswirtschaftslehre und wird insbesondere in zweisprachigen Studiengängen willkommen sein. Doch alle, die sich mit dem Thema Management befassen, haben hier zweifachen Gewinn: Ein Lehrbuch des Quality-Management und Englisch-Training.

Topics

Social Sciences Sociology Culture

Frontmatter Publicly Available Download PDF	I
TABLE OF CONTENTS Publicly Available Download PDF	V
PREFACE Requires Authentication Unlicensed Licensed	X
PART I: THE THEORY OF QUALITY
CHAPTER 1: THE ORIGINS: A PROPHET UNHEARD, PROFITS UNMADE Requires Authentication Unlicensed Licensed	3
CHAPTER 2: QUALITY AND DESIGN Requires Authentication Unlicensed Licensed	28
CHAPTER 3: QUALITY AND DESIGN CONFORMANCE Requires Authentication Unlicensed Licensed	36
CHAPTER 4: QUALITY, TIME AND COMPETITION Requires Authentication Unlicensed Licensed	47
CHAPTER 5: THE TOOLS OF QUALITY Requires Authentication Unlicensed Licensed	57
CHAPTER 6: QUALITY AND TEAMWORK Requires Authentication Unlicensed Licensed	69
CHAPTER 7: THE COSTS AND BENEFITS OF QUALITY IMPROVEMENT Requires Authentication Unlicensed Licensed	78
CHAPTER 8: QUALITY CERTIFICATION & QUALITY AWARDS Requires Authentication Unlicensed Licensed	86
CHAPTER 9: QUALITY IN SERVICE ORGANISATIONS Requires Authentication Unlicensed Licensed	102
CHAPTER 10: TQM CULTURE: FRIENDS AND ENEMIES Requires Authentication Unlicensed Licensed	116
PART II: THE PRACTICE OF QUALITY
CASE STUDY 1: PRODUCT QUALITY Requires Authentication Unlicensed Licensed	136
CASE STUDY 2: SERVICE QUALITY Requires Authentication Unlicensed Licensed	150
CASE STUDY 3: QUALITY IN HIGHER EDUCATION Requires Authentication Unlicensed Licensed	165
MINI-DICTIONARY Requires Authentication Unlicensed Licensed	184
REFERENCES – SELECTED READINGS Requires Authentication Unlicensed Licensed	191

Publishing information

Pages and Images/Illustrations in book

eBook published on:

March 19, 2018

eBook ISBN:

9783486798821

Hardcover published on:

October 21, 1998

Hardcover ISBN:

9783486249002

Edition:

Reprint 2017

Pages and Images/Illustrations in book

Front matter:

16

Main content:

194

Other:

Zahlr. Abb.

https://doi.org/10.1515/9783486798821

eBook ISBN: 9783486798821

Hardcover ISBN: 9783486249002

Keywords for this book

Qualitätsmanagement

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Total Quality Management. Theory and Practice

Overview

About this book

Topics

Table of contents

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