CHAPTER TWENTY SEVEN. Overview: Managing Library Systems and Technical Support

Chapters in this book

1. Frontmatter i
2. About the Authors v
3. Foreword xv
4. Contents xxi
5. Figures xxvii
6. Tables xxix
7. SECTION 1: Introduction
8. CHAPTER ONE. The Electronic Library in Teaching and Research 3
9. SECTION 2: Management Issues at Campus Level
10. CHAPTER TWO. Information Strategies 27
11. CHAPTER THREE. Convergence of Academic Support Services 49
12. CHAPTER FOUR. Case Study: Converged Working at Liverpool John Moores University 63
13. CHAPTER FIVE. Case Study: The Queen's University of Belfast 79
14. CHAPTER SIX. Case Study: Information Strategy and Convergence of Academic Support Services at the University of North London 93
15. CHAPTER SEVEN. Case Study: University of Stirling 109
16. SECTION 3: Managing Change
17. CHAPTER EIGHT. Overview: Managing Change 129
18. CHAPTER NINE. Case Study: Managing Change at the University of Wales, Cardiff Libraries` 153
19. CHAPTER TEN. Case Study: Managing change at Edge Hill University College 167
20. SECTION 4: Resourcing and Budgeting Issues
21. CHAPTER ELEVEN. Overview: Resourcing and Budgeting Issues 185
22. CHAPTER TWELVE. Case Study: A Stealthy Crusade: Resourcing and Budgeting for the Electronic Library at Southampton University 213
23. CHAPTER THIRTEEN. Case study: Sheffield Hallam University 227
24. SECTION 5: Management information
25. CHAPTER FOURTEEN. Overview: Management Information for the Electronic Library 247
26. SECTION 6: Managing the Just-in-Time Library
27. CHAPTER FIFTEEN. Overview: Managing the Just-in-Time Library 271
28. CHAPTER SIXTEEN. Case Study: London Business School 293
29. CHAPTER SEVENTEEN. Case study: University of Newcastle upon Tyne 307
30. SECTION 7: Managing Reference and Information Services
31. CHAPTER EIGHTEEN. Overview: Managing Reference and Information Services 335
32. CHAPTER NINETEEN. Case Study: Managing Converged Reference Services at the University of Birmingham 357
33. CHAPTER TWENTY. Case Study: University of Hertfordshire Learning and Information Services 369
34. SECTION 8: Managing User Education and Training
35. CHAPTER TWENTY ONE. Overview: Managing User Education and Training 393
36. CHAPTER TWENTY TWO. Case Study: The EduLib Project and Implications for the Management of Change 413
37. CHAPTER TWENTY THREE. Case Study: University of Newcastle 431
38. SECTION 9: Managing Technical Services
39. CHAPTER TWENTY FOUR. Overview: Managing Technical Service in the Electronic Library: modernization before transformation 445
40. CHAPTER TWENTY FIVE. Case Study: UMIST Library and Information Service 467
41. CHAPTER TWENTY SIX. Case Study: Glasgow University Library 487
42. SECTION 10: Managing Library Systems and Technical Support
43. CHAPTER TWENTY SEVEN. Overview: Managing Library Systems and Technical Support 503
44. CHAPTER TWENTY EIGHT. Case Study: University College Cork 531
45. CHAPTER TWENTY NINE. Case Study: University of Sheffield 549
46. SECTION 11: Managing specific electronic services
47. CHAPTER THIRTY. Managing Electronic Reserve Collections 567
48. CHAPTER THIRTY ONE. Managing the Evolving Map Library 587
49. CHAPTER THIRTY TWO. Managing the Web – The University of Exeter Experience 605
50. CHAPTER THIRTY THREE. Managing Current Awareness Services 623
51. SECTION 12: General Case Studies
52. CHAPTER THIRTY FOUR. General Case Study: The University of Wales Swansea 641
53. CHAPTER THIRTY FIVE. General Case Study: The University of York 657
54. CHAPTER THIRTY SIX. General Case Study: The University of East Anglia 673
55. CHAPTER THIRTY SEVEN. General Case Study: The LRC at South Bank University 687
56. CHAPTER THIRTY EIGHT. General Case Study: Delivery of Electronic Services for Law at Aston University 707
57. Index 723