32 Crisis communication and sport: the organization, the players, and the fans
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Natalie Brown-Devlin
Abstract
This chapter examines the intersection of sports media and crisis communication by reviewing how organizations, athletes, and fans have engaged in the image/ reputational repair process during sports-related incidents. This chapter, first, reviews two predominant theories utilized by crisis communication scholars: Image Repair Theory (IRT) and Situational Crisis Communication Theory (SCCT). Next, we examine existing scholarship that utilized these two theories as a theoretical foundation for analyzing the various ways in which sports organizations, athletes, and sports fans have reacted and responded to various sports-related crises. Finally, we offer some concluding thoughts pertaining to how technological innovation, unique ethical considerations, and immense financial and emotional stakes associated with the sporting context, itself, present a host of necessary areas for scholarly attention within sports-related crisis communication research.
Abstract
This chapter examines the intersection of sports media and crisis communication by reviewing how organizations, athletes, and fans have engaged in the image/ reputational repair process during sports-related incidents. This chapter, first, reviews two predominant theories utilized by crisis communication scholars: Image Repair Theory (IRT) and Situational Crisis Communication Theory (SCCT). Next, we examine existing scholarship that utilized these two theories as a theoretical foundation for analyzing the various ways in which sports organizations, athletes, and sports fans have reacted and responded to various sports-related crises. Finally, we offer some concluding thoughts pertaining to how technological innovation, unique ethical considerations, and immense financial and emotional stakes associated with the sporting context, itself, present a host of necessary areas for scholarly attention within sports-related crisis communication research.
Kapitel in diesem Buch
- Frontmatter I
- Preface to Handbooks of Communication Science series V
- Acknowledgments IX
- Contents XI
-
I Introduction to communication and sport
- 1 Communication and sport: an emergent field 1
- 2 Playing on the communication and sport field: dispositions, challenges, and priorities 23
-
II Communication studies of sport
- 3 Through the kaleidoscope: all the colors of sports fanship 45
- 4 Moving beyond the local: media, marketing, and “satellite” sports fans 65
- 5 The organizational processes of athletic coaching 83
- 6 Are children getting outplayed? Examining the intersection of children’s involvement in physical activity, youth sports, and barriers to participation 103
- 7 From the living room to the ball field: a communicative approach to studying the family through sport 121
- 8 The sports interpreter’s role and interpreting strategies: a case study of Japanese professional baseball interpreters 137
- 9 The ethos of the activist athlete 161
- 10 Forgivable blackness: Jack Johnson and the politics of presidential clemency 179
- 11 Haram hoops? FIBA, Nike, and the hijab’s half-court defense 199
- 12 “Ideology in practice”: conceptualizing the NCAA’s <student-athlete> as an ideograph 217
- 13 Connecting local and global aspirations and audiences: communication in, around, and about Football Club Barcelona 235
-
III Sport and media
- 14 MediaSport: over production and global consumption 255
- 15 Uber-sport 275
- 16 Sport, media and the promotion of militarism: theoretical inter-continental reflections of the United Kingdom and South Korea 293
- 17 Football, gender, and sexism: the ugly side of the world’s beautiful game 313
- 18 Communication, sport, disability, and the (able)national 333
- 19 NBC’s diversity Olympics: promoting gay athletes in PyeongChang 351
- 20 Greening media sport: sport and the communication of environmental issues 369
- 21 Legitimizing and institutionalizing eSports in the NBA 2K League 387
-
IV Communicating nationalism(s) in sport
- 22 The biggest double-edged sword in sport media: Olympic media and the rendering of identity 405
- 23 “For the good of the world”: the innovations and influences of the UK’s early international televizing of sport 421
- 24 Sports and the media in Germany: lessons in nationhood and multiculturalism 441
- 25 Sport celebrity and multiculturalism in South Korea during the 2008 Beijing Olympic Games 459
- 26 Communication and sport in Japan 477
- 27 Communicating Igbo sports nationalism under military dictatorship and democracy 495
- 28 Sport communication and the politics of identity in the MENA region 515
- 29 “Even when the angel of death will come I will still wear yellow-blue”: Israeli soccer fans’ chants as a window for understanding cultural and sports reality 527
- 30 Colombian football: a national popular of pleasure, violence, and labor 543
- 31 Football, television, and the state in Argentina: a tale of monopolies, patrimonies, and populisms 561
-
V Communicating in applied sport contexts
- 32 Crisis communication and sport: the organization, the players, and the fans 579
- 33 Communicating fantasy sport 597
- 34 The contemporary use of social media in professional sport 615
- 35 Social media and sport marketing 633
- 36 Sport media, sport journalism, and the digital era 651
- 37 The male and female sports journalists divide on the Twittersphere 669
- 38 #Rio2016 and #WorldCup2018: social media meets journalism 693
- 39 Ghosted gods: commodifying celebrities, decrying wraiths, and contesting graven images 709
- Contributors to this volume 729
- Index 737
Kapitel in diesem Buch
- Frontmatter I
- Preface to Handbooks of Communication Science series V
- Acknowledgments IX
- Contents XI
-
I Introduction to communication and sport
- 1 Communication and sport: an emergent field 1
- 2 Playing on the communication and sport field: dispositions, challenges, and priorities 23
-
II Communication studies of sport
- 3 Through the kaleidoscope: all the colors of sports fanship 45
- 4 Moving beyond the local: media, marketing, and “satellite” sports fans 65
- 5 The organizational processes of athletic coaching 83
- 6 Are children getting outplayed? Examining the intersection of children’s involvement in physical activity, youth sports, and barriers to participation 103
- 7 From the living room to the ball field: a communicative approach to studying the family through sport 121
- 8 The sports interpreter’s role and interpreting strategies: a case study of Japanese professional baseball interpreters 137
- 9 The ethos of the activist athlete 161
- 10 Forgivable blackness: Jack Johnson and the politics of presidential clemency 179
- 11 Haram hoops? FIBA, Nike, and the hijab’s half-court defense 199
- 12 “Ideology in practice”: conceptualizing the NCAA’s <student-athlete> as an ideograph 217
- 13 Connecting local and global aspirations and audiences: communication in, around, and about Football Club Barcelona 235
-
III Sport and media
- 14 MediaSport: over production and global consumption 255
- 15 Uber-sport 275
- 16 Sport, media and the promotion of militarism: theoretical inter-continental reflections of the United Kingdom and South Korea 293
- 17 Football, gender, and sexism: the ugly side of the world’s beautiful game 313
- 18 Communication, sport, disability, and the (able)national 333
- 19 NBC’s diversity Olympics: promoting gay athletes in PyeongChang 351
- 20 Greening media sport: sport and the communication of environmental issues 369
- 21 Legitimizing and institutionalizing eSports in the NBA 2K League 387
-
IV Communicating nationalism(s) in sport
- 22 The biggest double-edged sword in sport media: Olympic media and the rendering of identity 405
- 23 “For the good of the world”: the innovations and influences of the UK’s early international televizing of sport 421
- 24 Sports and the media in Germany: lessons in nationhood and multiculturalism 441
- 25 Sport celebrity and multiculturalism in South Korea during the 2008 Beijing Olympic Games 459
- 26 Communication and sport in Japan 477
- 27 Communicating Igbo sports nationalism under military dictatorship and democracy 495
- 28 Sport communication and the politics of identity in the MENA region 515
- 29 “Even when the angel of death will come I will still wear yellow-blue”: Israeli soccer fans’ chants as a window for understanding cultural and sports reality 527
- 30 Colombian football: a national popular of pleasure, violence, and labor 543
- 31 Football, television, and the state in Argentina: a tale of monopolies, patrimonies, and populisms 561
-
V Communicating in applied sport contexts
- 32 Crisis communication and sport: the organization, the players, and the fans 579
- 33 Communicating fantasy sport 597
- 34 The contemporary use of social media in professional sport 615
- 35 Social media and sport marketing 633
- 36 Sport media, sport journalism, and the digital era 651
- 37 The male and female sports journalists divide on the Twittersphere 669
- 38 #Rio2016 and #WorldCup2018: social media meets journalism 693
- 39 Ghosted gods: commodifying celebrities, decrying wraiths, and contesting graven images 709
- Contributors to this volume 729
- Index 737
