A knowledge services glossary: a guide for conversation

Chapters in this book

1. Frontmatter I
2. Preface: Enabling the knowledge sharing culture VII
3. Acknowledgements XI
4. Contents XIII
5. 1. Building the knowledge culture 1
6. 2. Applied knowledge services 67
7. 3. The way forward 131
8. Epilogue: knowledge services: the critical management discipline for the twenty-first century organization 161
9. Appendix 1: The knowledge services strategy: a guide for the knowledge strategist (an outline for KD/KS/KU) 169
10. Appendix 2: Knowledge services: your foundation for building the twenty-first century knowledge organization 175
11. A knowledge services glossary: a guide for conversation 183
12. Works cited 203
13. Index 207
14. About Guy St. Clair and Barrie Levy 211