@inbook{StClairLevy+2020+183+202,
url = {https://doi.org/10.1515/9783110635577-007},
title = {A knowledge services glossary: a guide for conversation},
booktitle = {The Knowledge Services Handbook},
booktitle = {A Guide for the Knowledge Strategist},
author = {Guy St. Clair and Barrie Levy},
publisher = {De Gruyter Saur},
address = {Berlin, Boston},
pages = {183--202},
doi = {doi:10.1515/9783110635577-007},
isbn = {9783110635577},
year = {2020},
lastchecked = {2026-05-08}
}