Chapters in this book

1. Frontmatter i
2. CONTENTS v
3. TABLES AND FIGURES vii
4. PREFACE AND ACKNOWLEDGMENTS xi
5. THE AUTHORS xiii
6. CHAPTER 1. What HR Needs to Do 1
7. CHAPTER 2. What HR Does 17
8. CHAPTER 3. The Strategic Role of HR 29
9. CHAPTER 4. HR Decision Science 48
10. CHAPTER 5. HR Organization and HR Skills 58
11. CHAPTER 6. Measuring Efficiency, Effectiveness, and Impact 72
12. CHAPTER 7. The Results of HR Metrics and Analytics 82
13. CHAPTER 8. Information Technology in HR 93
14. CHAPTER 9. The Effectiveness of HR 102
15. CHAPTER 10. Determinants of HR Effectiveness 110
16. CHAPTER 11. Determinants of Organizational Performance 124
17. CHAPTER 12. How HR Has Changed 136
18. CHAPTER 13. What the Future of HR Should Be 147
19. REFERENCES 165
20. APPENDIX A. Research Partners 171
21. APPENDIX B. Research Design 173
22. APPENDIX C. 2016 HR Global Study: U.S. Results (N = 114) 179