Chapters in this book

1. Frontmatter i
2. Contents vii
3. Tables xi
4. Preface xiii
5. Part 1. Prologue
6. One. Democracy, Bureaucracy, and the Ombudsman 3
7. Two. A Political-Anthropological Approach to the Ombudsman 16
8. Three. Creating the Social Field: The Ombudsman in New Zealand 47
9. Part 2. The Ombudsman Crucible
10. Four. Inputs: The Complaints 79
11. Five. Access to the Ombudsman: His Clients 101
12. Six. Exchange Processes: The Ombudsman and His Clients 130
13. Seven. Exchange Processes: The Bureaucracy and the Ombudsman 153
14. Eight. Outcomes: The Ombudsman's Impact 185
15. Part 3. The Ombudsman and His Publics
16. Nine. The Ombudsman's "Victims": The Bureaucrats 245
17. Ten. Honorable Members and the Ombudsman 267
18. Eleven. The Queen's Ministers and the Ombudsman 298
19. Part 4. Epilogue
20. Twelve. Evaluations: Program, Institutionalization, and Transfer 317
21. APPENDIX A. In Retrospect A Commentary by Sir Guy Powles 347
22. APPENDIX B. The Ombudsmen Act 1975 353
23. Select Bibliography 387
24. Index 405