Chapters in this book

1. Frontmatter i
2. Contents iv
3. Acknowledgments vi
4. List of Abbreviations ix
5. 1. Introduction 1
6. 2. What Kind of Person Should Be in These Jobs? 9
7. 3. Organizational Setting 11
8. 4. In the Beginning 13
9. 5. Getting to Know the Agency and Its Culture; or, Can Anyone Tell Me What’s Going On? 25
10. 6. If Only the Boss Really Had Power; or, It’s Not So Lonely at the Top 35
11. 7. Finding the Right Help; or, With a Little Help from My Friends 37
12. 8. Speaking in Different Tongues; or, When Cultures Meet 42
13. 9. The DHS Storybook; or, Hunting and Gathering 48
14. 10. Meeting the Legislature; or, Honoring the Honorables 52
15. 11. Community Advocates; or, It Is So Much Easier to Advocate Than Administrate 62
16. 12. The Governor; or, The Guy Who Holds the Purse Strings 66
17. 13. The Cabinet; or, When Collaboration Seems Like…Getting Clobbered 70
18. 14. The Auditor; or, Uh-Oh, Here She Comes Again! 78
19. 15. The Press; or, The Unkindest Cut of All 81
20. 16. The Federal Presence; or, Will This Be Good for Us? 84
21. 17. Innovation and Change: Can Anyone Do This? 87
22. 18. Procuring Services; or, Hey, Didn’t We Contract That Out? 97
23. 19. Lessons Learned 105
24. 20. Final Thoughts 111
25. References 119
26. Index 121