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19. Lessons Learned
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Chapters in this book
- Frontmatter i
- Contents iv
- Acknowledgments vi
- List of Abbreviations ix
- 1. Introduction 1
- 2. What Kind of Person Should Be in These Jobs? 9
- 3. Organizational Setting 11
- 4. In the Beginning 13
- 5. Getting to Know the Agency and Its Culture; or, Can Anyone Tell Me What’s Going On? 25
- 6. If Only the Boss Really Had Power; or, It’s Not So Lonely at the Top 35
- 7. Finding the Right Help; or, With a Little Help from My Friends 37
- 8. Speaking in Different Tongues; or, When Cultures Meet 42
- 9. The DHS Storybook; or, Hunting and Gathering 48
- 10. Meeting the Legislature; or, Honoring the Honorables 52
- 11. Community Advocates; or, It Is So Much Easier to Advocate Than Administrate 62
- 12. The Governor; or, The Guy Who Holds the Purse Strings 66
- 13. The Cabinet; or, When Collaboration Seems Like…Getting Clobbered 70
- 14. The Auditor; or, Uh-Oh, Here She Comes Again! 78
- 15. The Press; or, The Unkindest Cut of All 81
- 16. The Federal Presence; or, Will This Be Good for Us? 84
- 17. Innovation and Change: Can Anyone Do This? 87
- 18. Procuring Services; or, Hey, Didn’t We Contract That Out? 97
- 19. Lessons Learned 105
- 20. Final Thoughts 111
- References 119
- Index 121
Chapters in this book
- Frontmatter i
- Contents iv
- Acknowledgments vi
- List of Abbreviations ix
- 1. Introduction 1
- 2. What Kind of Person Should Be in These Jobs? 9
- 3. Organizational Setting 11
- 4. In the Beginning 13
- 5. Getting to Know the Agency and Its Culture; or, Can Anyone Tell Me What’s Going On? 25
- 6. If Only the Boss Really Had Power; or, It’s Not So Lonely at the Top 35
- 7. Finding the Right Help; or, With a Little Help from My Friends 37
- 8. Speaking in Different Tongues; or, When Cultures Meet 42
- 9. The DHS Storybook; or, Hunting and Gathering 48
- 10. Meeting the Legislature; or, Honoring the Honorables 52
- 11. Community Advocates; or, It Is So Much Easier to Advocate Than Administrate 62
- 12. The Governor; or, The Guy Who Holds the Purse Strings 66
- 13. The Cabinet; or, When Collaboration Seems Like…Getting Clobbered 70
- 14. The Auditor; or, Uh-Oh, Here She Comes Again! 78
- 15. The Press; or, The Unkindest Cut of All 81
- 16. The Federal Presence; or, Will This Be Good for Us? 84
- 17. Innovation and Change: Can Anyone Do This? 87
- 18. Procuring Services; or, Hey, Didn’t We Contract That Out? 97
- 19. Lessons Learned 105
- 20. Final Thoughts 111
- References 119
- Index 121