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Introduction

© 2007 State University of New York

© 2007 State University of New York

Chapters in this book

  1. Front Matter i
  2. Contents vii
  3. Acknowledgments ix
  4. Introduction 1
  5. Sunlight is the Best Disinfectant 9
  6. Two Governmental Narratives Juxtaposed 21
  7. The Impact of Performance Management 45
  8. The Impact of Customer Service and Employee Empowerment 59
  9. The Impact of Contracting 75
  10. Analysis 89
  11. Appendix 109
  12. Notes 113
  13. Works Cited 117
  14. Index 131
Governmental Transparency in the Path of Administrative Reform
This chapter is in the book Governmental Transparency in the Path of Administrative Reform
https://doi.org/10.1515/9780791480205-002

Chapters in this book

  1. Front Matter i
  2. Contents vii
  3. Acknowledgments ix
  4. Introduction 1
  5. Sunlight is the Best Disinfectant 9
  6. Two Governmental Narratives Juxtaposed 21
  7. The Impact of Performance Management 45
  8. The Impact of Customer Service and Employee Empowerment 59
  9. The Impact of Contracting 75
  10. Analysis 89
  11. Appendix 109
  12. Notes 113
  13. Works Cited 117
  14. Index 131
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