Chapters in this book

1. Prelim pages i
2. Table of contents v
3. List of figures ix
4. Acknowledgements xi
5. Introduction xiii
6. 1. Politeness theory 1
7. 2. Speech act theory and politeness: Requests and apologies 31
8. 3. Structure of the study and methodology 57
9. 4. The findings: Requests 99
10. 5. The findings: Apologies 143
11. 6. Conclusion 169
12. Appendix 185
13. References 203
14. Subject index 223