Chapter 10. Emotion and language ‘at work’
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Laura Alba-Juez
Abstract
This chapter presents an interdisciplinary approach to the study of emotion in language by exploring the relationship between the competences associated with Emotional Intelligence (EI) and the communicative competences involved in the verbal expression of emotion and/or appraisal, with a special emphasis on the emotional communication found at the workplace. Our main hypothesis is that emotional intelligence skills and (emotion) communication skills influence each other: people who show communicative dexterity in dealing with emotionally challenging situations are most likely to show high levels of emotional intelligence, and vice-versa. We conducted a survey among engineering companies which measured both Trait Emotional Intelligence and communicative pragmatic competence with regard to staff responses to emotionally challenging situations. The data were assessed with reference to emotional granularity, emotional diversity, speech act theory, emotion and emotional talk, and e-implicatures. Our results show a quadratic (inverted-U) relationship between the two variables in question, proving a positive (but non-linear) correlation between emotional intelligence and pragmalinguistic competence.
Abstract
This chapter presents an interdisciplinary approach to the study of emotion in language by exploring the relationship between the competences associated with Emotional Intelligence (EI) and the communicative competences involved in the verbal expression of emotion and/or appraisal, with a special emphasis on the emotional communication found at the workplace. Our main hypothesis is that emotional intelligence skills and (emotion) communication skills influence each other: people who show communicative dexterity in dealing with emotionally challenging situations are most likely to show high levels of emotional intelligence, and vice-versa. We conducted a survey among engineering companies which measured both Trait Emotional Intelligence and communicative pragmatic competence with regard to staff responses to emotionally challenging situations. The data were assessed with reference to emotional granularity, emotional diversity, speech act theory, emotion and emotional talk, and e-implicatures. Our results show a quadratic (inverted-U) relationship between the two variables in question, proving a positive (but non-linear) correlation between emotional intelligence and pragmalinguistic competence.
Chapters in this book
- Prelim pages i
- Table of contents vii
- Acknowledgements xi
-
Introduction
- Chapter 1. Emotion processes in discourse 3
-
Section I. Emotion, syntax and the lexicon
- Chapter 2. The multifunctionality of swear/taboo words in television series 29
- Chapter 3. The syntax of an emotional expletive in English 55
- Chapter 4. Interjections and emotions 87
- Chapter 5. Expressing emotions without emotional lexis 113
- Chapter 6. The value of left and right 139
-
Section II. Pragmatics and emotion
- Chapter 7. A cognitive pragmatics of the phatic Internet 161
- Chapter 8. Humor and mirth 189
- Chapter 9. My anger was justified surely? 213
-
Section III. Interdisciplinary studies
- Chapter 10. Emotion and language ‘at work’ 247
- Chapter 11. The effects of linguistic proficiency, Trait Emotional Intelligence and in-group advantage on emotion recognition by British and American English L1 users 279
- Chapter 12. Rethinking Martin & White’s affect taxonomy 301
-
Section IV. Emotion in different discourse types
- Chapter 13. Victims, heroes and villains in newsbites 335
- Chapter 14. Promoemotional science? 357
- Name index 387
- Subject index 395
Chapters in this book
- Prelim pages i
- Table of contents vii
- Acknowledgements xi
-
Introduction
- Chapter 1. Emotion processes in discourse 3
-
Section I. Emotion, syntax and the lexicon
- Chapter 2. The multifunctionality of swear/taboo words in television series 29
- Chapter 3. The syntax of an emotional expletive in English 55
- Chapter 4. Interjections and emotions 87
- Chapter 5. Expressing emotions without emotional lexis 113
- Chapter 6. The value of left and right 139
-
Section II. Pragmatics and emotion
- Chapter 7. A cognitive pragmatics of the phatic Internet 161
- Chapter 8. Humor and mirth 189
- Chapter 9. My anger was justified surely? 213
-
Section III. Interdisciplinary studies
- Chapter 10. Emotion and language ‘at work’ 247
- Chapter 11. The effects of linguistic proficiency, Trait Emotional Intelligence and in-group advantage on emotion recognition by British and American English L1 users 279
- Chapter 12. Rethinking Martin & White’s affect taxonomy 301
-
Section IV. Emotion in different discourse types
- Chapter 13. Victims, heroes and villains in newsbites 335
- Chapter 14. Promoemotional science? 357
- Name index 387
- Subject index 395
