Chapter 2. Context and pragmatic meaning in telephone interpreting
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Raquel Lázaro Gutiérrez
Abstract
Remote and telephone interpreting involve a number of skills that must be acquired. For instance, telephone interpreters cannot take into account their first impression of the situation before starting work as, because of reasons of practicality, briefing is rarely possible. Thus, it is typically quite challenging to select the appropriate context and, in turn, grasp the pragmatic meaning of the discourse being interpreted. Professional telephone interpreters have developed a set of strategies to cope with this difficulty – mostly based on their own skills and experience. This chapter presents the analysis of a case study consisting of a mediated telephone conversation between doctors/patient and interpreter in Spanish and Italian within the context of Hospital Emergency Department. Our main aim is to illustrate, with examples, the difficulties interpreters encounter and the strategic solutions they adopt in order to cope.
Abstract
Remote and telephone interpreting involve a number of skills that must be acquired. For instance, telephone interpreters cannot take into account their first impression of the situation before starting work as, because of reasons of practicality, briefing is rarely possible. Thus, it is typically quite challenging to select the appropriate context and, in turn, grasp the pragmatic meaning of the discourse being interpreted. Professional telephone interpreters have developed a set of strategies to cope with this difficulty – mostly based on their own skills and experience. This chapter presents the analysis of a case study consisting of a mediated telephone conversation between doctors/patient and interpreter in Spanish and Italian within the context of Hospital Emergency Department. Our main aim is to illustrate, with examples, the difficulties interpreters encounter and the strategic solutions they adopt in order to cope.
Chapters in this book
- Prelim pages i
- Table of contents v
- Acknowledgements vii
- List of tables ix
- List of figures xi
- An introduction to technology mediated service encounters 1
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Section I. Social services
- Chapter 1. Language discordance and technological facilitation in health care service encounters 17
- Chapter 2. Context and pragmatic meaning in telephone interpreting 45
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Section II. Call centres
- Chapter 3. Managing verbal and embodied conduct in telephone-mediated service encounters 71
- Chapter 4. Globalizing politeness? 97
- Chapter 5. Navigating commercial constraints in a service call 121
- Chapter 6. Call centre service encounters 145
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Section III. E-service encounters
- Chapter 7. Responding to bargaining moves in a digital era 173
- Chapter 8. Intensification in online consumer reviews 199
- Chapter 9. Relational practices on commercial Facebook wall interactions 223
- Index 245
Chapters in this book
- Prelim pages i
- Table of contents v
- Acknowledgements vii
- List of tables ix
- List of figures xi
- An introduction to technology mediated service encounters 1
-
Section I. Social services
- Chapter 1. Language discordance and technological facilitation in health care service encounters 17
- Chapter 2. Context and pragmatic meaning in telephone interpreting 45
-
Section II. Call centres
- Chapter 3. Managing verbal and embodied conduct in telephone-mediated service encounters 71
- Chapter 4. Globalizing politeness? 97
- Chapter 5. Navigating commercial constraints in a service call 121
- Chapter 6. Call centre service encounters 145
-
Section III. E-service encounters
- Chapter 7. Responding to bargaining moves in a digital era 173
- Chapter 8. Intensification in online consumer reviews 199
- Chapter 9. Relational practices on commercial Facebook wall interactions 223
- Index 245
