Chapters in this book

1. Prelim pages i
2. Table of contents v
3. Introduction: Understanding the dynamics of dialogue at work 1
4. I. Dialogue and identity in professional settings
5. Leadership and intercultural competence at work 21
6. Professional action games 43
7. Managing the director’s views 61
8. Discursive hybridity at work 83
9. ‘Doing’ trust in workplace interaction 107
10. II. Functions and strategies in professional communication
11. Control acts in Romanian 135
12. Mitigation at work 169
13. Moderation techniques in meeting management 193
14. Small talk – a work of frame 213
15. III. Specific issues in professional communication
16. Translation as a form of intercultural workplace communication 239
17. Forms of address in professional communication in Brazilian Portuguese and Romanian 265
18. Index 281